Compatible K780002 (K780002-CPT) – Cartridge Save Help Centre

Compatible Pitney Bowes K780002 (Top View + Tab on)	Compatible Pitney Bowes K780002 (Top View + Tab off)

Compatible Pitney Bowes K780002 (Bottom View + Tab On)	Compatible Pitney Bowes K780002 (Bottom View + Tab off)

Compatible Pitney Bowes K780002

(Side View)

How to install the cartridge:

2. Use the Review keys to scroll to Use ink functions?, then press Enter/yes to confirm

3. Use the Review keys to scroll to Replace ink cartridge?, then press Enter/yes to confirm

8. Tilt the new cartridge towards you and insert it into the print head. Straighten the cartridge so its upright

11. Press Enter/yes to confirm the replacement. A print head initialisation occurs which lasts about 2-3 minutes

12. When prompted, insert an envelope/tape sheet to print a test pattern to confirm print quality

The printer is not producing any ink on the page

Resolution

The problem is that the printer is not piercing the foil to releases the ink.

Use a needle to pierce the foil at the top of the cartridge (Make sure do this over a piece of paper as some ink may be released)
Below are pictures of what to do:

Put the cartridge this way up on a piece of paper or the wrapper of the cartridge

Next use a needle to break through the foil at the top of the cartridge

300px-DM_50_blue_top_view_tab_removed_-_foil_penetrated__1_.jpg

Once the foil is pierced, carefully install the cartridge into the printer being careful not shake the cartridge to much.

The ink is not drying on the labels

Resolution

This cartridge only works with mailing grade labels. Cheaply bought glossy labels can cause this issue to occur.

Printouts are coming out with poor print quality.

Resolution

Follow these steps to clean your printhead and run the maintenance function on your meter. Doing this can improve your print quality.

1. Press Options
2. Use the Review keys to scroll to Use ink functions?, then press Enter/yes to confirm
3. Use the Review keys to scroll to Replace ink cartridge?, then press Enter/yes to confirm
4. Open the lid of the printer
5. Press the top of the ink cartridge latch (Green unlock button)
6. Tilt the old cartridge towards you and lift out
7. Squeeze the latches holding the print head cover in place and lift the print head cover.
8. Lift the print head out of the machine.
9. Gently clean the print head with a soft, lint-free cloth.
10. Put the print head back into the machine.
11. Close the print head cover, making sure it clicks into place.
12. Replace the ink cartridge,Tilt the cartridge towards you and insert it into the print head. Straighten the cartridge so its upright
13. Press down on the ink cartridge latch firmly until it locks into place
14. Close the lid. Press Enter/yes.
15. Press Enter/yes to confirm the replacement. A print head initialisation occurs which lasts about 2-3 minutes
16. When prompted, insert an envelope/tape sheet to print a test pattern to confirm print quality
17a. If the test pattern looks good, press Enter/yes.

17b. If the test pattern is not good, run the maintenance function:
18. Press the down arrow key to "Clean Printer Nozzles?"
19. After the meter cleans the printer nozzles, follow the prompts to run another test pattern.

Do not run the clean printer nozzles more than three times
If your printing issue persists after you have wiped down your print head and cleaned your printer nozzles, you may need to replace the print head.

All trademarks, photos and logos included on this information sheet are the property of their respective owners.

Related articles