- Press Options
- Use the Review keys to scroll to Use ink functions?, then press Enter/yes to confirm
- Use the Review keys to scroll to Replace ink cartridge?, then press Enter/yes to confirm
- Open the lid of the printer
- Press the top of the ink cartridge latch (Green unlock button)
- Tilt the old cartridge towards you and lift out
- Remove the new cartridge from its package and pull off the protective tape
- Straighten the cartridge so it is upright, tilt it towards you ensuring it is the correct way round and then insert it into the print head (see image below).
- Press down on the ink cartridge latch firmly until it locks into place
- 10. Close the lid. Press Enter/yes.
- Press Enter/yes to confirm the replacement. A print head initialisation occurs which lasts about 2-3 minutes
- When prompted, insert an envelope/tape sheet to print a test pattern to confirm print quality
- If the test pattern looks good, press Enter/yes.
This image shows the K780003 correctly installed. Please ensure the cartridge is inserted this way round.
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Problem: Fading on print
The cartridge is producing a faded print or part of the frank is missing.
There are several reasons as to why the print quality may deteriorate:
- Lack of use: If the franking machine is idle for a long period of time, dried ink from previous prints can clog the nozzles in the print head.
- Overuse: Overuse of the franking machine increases wear and tear on the print head leading to print issues.
Resolution
If the print head is clogged due to the franking machine not being used for a long time, a print head clean can be completed to resolve this. Please follow these steps to complete the cleaning process:
1. Select Options.
2. Press the Review down key to Use ink functions.
3. Press the Review down key to Clean printer nozzles.
4. Insert an envelope or tape sheet when prompted.
5. Select Enter/yes if the print issue is resolved.
6. Select No to repeat a purge if the print issue is unresolved.
7. You can repeat this process three process three times if necessary.
8. If the issue is not resolved after 3 attempts, please contact Technical Support.
Problem: Ink not drying
The ink is not drying on the labels
Resolution
This cartridge only works with mailing grade labels. Cheaply bought glossy labels can cause this issue to occur.
Problem: Poor print quality
Printouts are coming out with poor print quality.
Resolution
Follow these steps to clean your printhead and run the maintenance function on your meter. Doing this can improve your print quality.
1. Press Options
2. Use the Review keys to scroll to Use ink functions?, then press Enter/yes to confirm
3. Use the Review keys to scroll to Replace ink cartridge?, then press Enter/yes to confirm
4. Open the lid of the printer
5. Press the top of the ink cartridge latch (Green unlock button)
6. Tilt the old cartridge towards you and lift out
7. Squeeze the latches holding the print head cover in place and lift the print head cover.
8. Lift the print head out of the machine.
9. Gently clean the print head with a soft, lint-free cloth.
10. Put the print head back into the machine.
11. Close the print head cover, making sure it clicks into place.
12. Replace the ink cartridge, Tilt the cartridge towards you and insert it into the print head. Straighten the cartridge so its upright
13. Press down on the ink cartridge latch firmly until it locks into place
14. Close the lid. Press Enter/yes.
15. Press Enter/yes to confirm the replacement. A print head initialisation occurs which lasts about 2-3 minutes
16. When prompted, insert an envelope/tape sheet to print a test pattern to confirm print quality
17a. If the test pattern looks good, press Enter/yes.
17b. If the test pattern is not good, run the maintenance function:
18. Press the down arrow key to "Clean Printer Nozzles?"
19. After the meter cleans the printer nozzles, follow the prompts to run another test pattern.
- Do not run the clean printer nozzles more than three times
- If your printing issue persists after you have wiped down your print head and cleaned your printer nozzles, you may need to replace the print head.
Problem: Cartridge is the wrong size
The cartridges are physically a different size or shape.
Resolution
Compatible cartridges will always look different to the original branded cartridges
They will often differ in shape or size but this does not affect the fitting or functionally of the cartridges in any way at all
This image shows the front of the cartridge, the compatible printers are displayed on this label. Please note, sometimes printers are not on the label due to the size.
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The back of the cartridge can be seen in this image.
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This image shows the top of the cartridge, the tab must be removed before installation.
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The bottom of the cartridge can be seen in this image.
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Printers that use Pitney Bowes K780003 cartridges
To see a full list of products that work in your printer, click on the model name below:
Pitney-Bowes DM50 | Pitney-Bowes DM55 | Pitney-Bowes DM60 |
Pitney-Bowes K700 | Pitney-Bowes K721 | Pitney-Bowes K722 |
All trademarks, photos and logos included on this information sheet are the property of their respective owners.