Compatible Canon BC-20 (BC-20-RET) – Cartridge Save Help Centre

What the cartridge should look like

Compatible Canon BC-20 (Side View)

Compatible Canon BC-20 (Bottom View)

Compatible Canon BC-20 (Back View + Batch Code Example)

The printer is reporting the error (Cartridge missing or damaged)

Resolution

Make sure all the packaging clips and blue tape covering the copper part of the cartridge has been removed from the cartridge + clean the contacts with a dry cloth / tissue

Pull the power cable out the back of the printer and leave the printer off for 15 minutes

A message appears when the cartridges have been installed saying that the cartridges are empty

Resolution

3. With the error message still on screen, hold down the cancel button (the round button with a diamond shape in the middle) for 5 seconds (Add 5 seconds if it doesn't work)

Printer is not allowing printing as it believes the cartridge has been previously used

Resolution

1. After the following error message (see below) appears on your screen press the printers Start button once

Previously used / Low ink error

2. This will clear the error message and allow for printing. However the ink status monitor will be disabled.

3. Print quality will have to be used to determine how much ink is left:

Note: Print quality deteriorates quickly

Printout to show print quality deterioration

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