What the cartridge should look like
![]() |
![]() |
![]() |
Problems you might encounter
Problem: Error (Cartridge missing or damaged)
The printer is reporting the error (Cartridge missing or damaged)
Resolution
- Remove the faulty cartridge from the printer
- Make sure all the packaging clips and blue tape covering the copper part of the cartridge has been removed from the cartridge + clean the contacts with a dry cloth / tissue
- Pull the power cable out the back of the printer and leave the printer off for 15 minutes
Problem: Cartridge reporting low/empty ink (1 of 2)
A message appears when the cartridges have been installed saying that the cartridges are empty
Resolution
- 1. Insert the cartridges and try to send a document to print
- 2. Wait until the Low/empty ink error message appears
- 3. With the error message still on screen, hold down the cancel button (the round button with a diamond shape in the middle) for 5 seconds (Add 5 seconds if it doesn't work)
- 4. This should reset the cartridge and allow printing
Problem: Cartridge reporting low/empty ink (2 of 2)
Printer is not allowing printing as it believes the cartridge has been previously used
Resolution
- 1. After the following error message (see below) appears on your screen press the printers Start button once
![]() |
- 2. This will clear the error message and allow for printing. However the ink status monitor will be disabled.
- 3. Print quality will have to be used to determine how much ink is left:
- Note: Print quality deteriorates quickly
![]() |
-
- All trademarks, photos and logos included on this information sheet are the property of their respective owners.
- BJC-2000
- BJC-2010
- BJC-2100
- BJC-2110
- BJC-2115
- BJC-2120
- BJC-2125
- BJC-323f
- BJC-4000
- BJC-400j
- BJC-4100
- BJC-410j
- BJC-411f
- BJC-4200
- BJC-4200 Photo
- BJC-420j
- BJC-4300
- BJC-4302
- BJC-4304
- BJC-4304 Photo
- BJC-430j
- BJC-4310
- BJC-4400
- BJC-4500
- BJC-4550
- BJC-455j
- BJC-5000
- BJC-5100
- BJC-5500
- CFX-B380IF
- Colour Stylewriter 2400
- Colour Stylewriter 2500
- Fax B210c
- KX-F1600
- KX-F1650
- MultiPass C2500
- MultiPass C30
- MultiPass C3000
- MultiPass C3500
- MultiPass C50
- MultiPass C5000
- MultiPass C530
- MultiPass C545
- MultiPass C5500
- MultiPass C555
- MultiPass C560
- MultiPass C635
- MultiPass C70
- MultiPass C80
- Panafax UF-342
- Panafax UF-344
- S100