Compatible Canon PGI-7/ PGI-9 (2444B001-CPT, PGI-9C-CPT, PGI-9G-CPT, PGI-9GY-CPT, PGI-9MBK-CPT, PGI-9M-CPT, PGI-9PBK-CPT, PGI-9PC-CPT, PGI-9PM-CPT, PGI-9R-CPT, PGI-9Y-CPT)

Problem: Error (Cartridge is not compatible)

The compatible cartridge has been installed correctly and the error message (Cartridge is not compatible) has appeared

Resolution

1. Remove the affected cartridge/cartridges from the printer

2. Turn the printer off and wait for 2 minutes

3. Turn your printer back on and wait for a further 2 minutes

4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time

Problem: Cartridge not recognised

The compatible cartridge has been installed correctly but the printer is not registering it as installed

Resolution

1. Remove the affected cartridge/cartridges from the printer

2. Turn the printer off and wait for 2 minutes

3. Turn your printer back on and wait for a further 2 minutes

4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time

Printers that use Canon PGI-7/ PGI-9 cartridges

To see a full list of products that work in your printer, click on the model name below:

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