Problem: Error (Cartridge is not compatible)
The compatible cartridge has been installed correctly and the error message (Cartridge is not compatible) has appeared
Resolution
- 1. Remove the affected cartridge/cartridges from the printer
- 2. Turn the printer off and wait for 2 minutes
- 3. Turn your printer back on and wait for a further 2 minutes
- 4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time
Problem: Cartridge not recognised
Make sure all of the tabs have been removed from the cartridge. (This includes the one which covers the printhead).
- If tabs have been removed, perform the usual troubleshooting:
-
- Wipe the chip with a dry cloth.
- Unplug the printer and wait for 10 minutes.
- Re-install the cartridge.
If the error still shows, try removing and re-installing the cartridge up to 5 times.
|
This image shows the front of the cartridge, the product code and colour is displayed on the label.
|
|
|
|
The back of the cartridge can be seen in this image, the orange cover must be removed before installing.
|
|
|
|
This image shows the left side of the cartridge, the pink pull tab must be removed before installation.
|
|
The right side of the cartridge can be seen in this image.
|
|
|
Printers that use Canon PG-560/ CL-561 cartridges
To see a full list of products that work in your printer, click on the model name below:
|
|
All trademarks, photos and logos included on this information sheet are the property of their respective owners.