Problem: Error (Cartridge is not compatible)
The compatible cartridge has been installed correctly and the error message (Cartridge is not compatible) has appeared
Resolution
- 1. Remove the affected cartridge/cartridges from the printer
- 2. Turn the printer off and wait for 2 minutes
- 3. Turn your printer back on and wait for a further 2 minutes
- 4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time
Problem: Cartridge not recognised
The compatible cartridge has been installed correctly but the printer is not registering it as installed
Resolution
- 1. Remove the affected cartridge/cartridges from the printer
- 2. Turn the printer off and wait for 2 minutes
- 3. Turn your printer back on and wait for a further 2 minutes
- 4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time
Problem: Ink in the cartridge, but not printing
The cartridge has been printing, but now it's showing empty/ the print has faded, despite ink remaining in the cartridge.
Resolution
- The printing will stop once the cartridge has around 30% of ink remaining and store this as a reserve. This cannot be accessed, and the cartridge will need to be replaced.
- This is not a fault. The cartridge contains a sponge and excess ink to keep the sponge moist and to prevent damage to the printhead.
Printers that use Canon PGI-5/ CLI-8 cartridges
To see a full list of products that work in your printer, click on the model name below:
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