Problem: Ink in the cartridge, but not printing
The cartridge has been printing, but now it's showing empty/ the print has faded, despite ink remaining in the cartridge.
Resolution
- The printing will stop once the cartridge has around 30% of ink remaining and store this as a reserve. This cannot be accessed, and the cartridge will need to be replaced.
- This is not a fault. The cartridge contains a sponge and excess ink to keep the sponge moist and to prevent damage to the printhead.
Problem: Colour mixing
The prints are coming out with blended colours
Resolution
- Please check if the ink colour in the ink tank is consistent with the printer’s ink tank marked
Problem: White line
The prints are coming out with a white line
Resolution
- Run the cleaning operation up to three times
Problem: Broken line
The prints are coming out with a broken line
Resolution
- Check if the paper tray is flat and if the printer needs maintenance
Printers that use Canon GI-50 cartridges
To see a full list of products that work in your printer, click on the model name below:
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