Problem: Error (Cartridge missing or damaged)
The printer is reporting the error (Cartridge missing or damaged)
Resolution
- Remove the faulty cartridge from the printer
- Make sure all the packaging clips and blue tape covering the copper part of the cartridge has been removed from the cartridge + clean the contacts with a dry cloth / tissue
- Pull the power cable out the back of the printer and leave the printer off for 15 minutes
Problem: Printing blank pages / fading on print
Printouts are coming out very faded or blank
Resolution
- If the print quality is poor or no ink is appearing on the paper then try doing 2-3 head cleans/nozzle cleans
- Leave 20 minutes between each clean
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This image shows the front of the cartridge, match the colour to the slot in the printer.
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The back of the cartridge can be seen in this image, the yellow tape must be removed before installation.
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This image shows the left side of the cartridge.
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The right side of the cartridge can be seen in this image, the chip must be clear of impurities before installation.
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Printers that use Canon PGI-35 & CL-36 cartridges
To see a full list of products that work in your printer, click on the model name below:
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