To view what the cartridges should look like, please click here.
Problem: Cartridge not recognised
The cartridge is not being recognised by the printer
Resolution
Make sure all of the tabs have been removed from the cartridge. (This includes the one which covers the printhead)
- If tabs have been removed, perform the usual troubleshooting:
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- Wipe the chip with a dry cloth
- Unplug the printer and wait for 10 minutes
- Re-install the cartridge
If the error still shows, try removing and re-installing the cartridge 1-2 times.
Problem: Error (Cartridge missing or damaged)
The printer is reporting the error (Cartridge missing or damaged)
Resolution
- Remove the faulty cartridge from the printer
- Make sure all the packaging clips and blue tape covering the copper part of the cartridge has been removed from the cartridge + clean the contacts with a dry cloth / tissue
- Pull the power cable out the back of the printer and leave the printer off for 15 minutes
Problem: Low/Empty Ink (1 of 2)
Printer is not allowing printing as it believes the cartridge to be out of ink
Resolution
Please press and hold the printers Stop button (or power/start button depending on what the error message says) until the error message disappears from the screen (Usually 5-10 seconds). Sometimes this will need to be repeated twice.
Note: This has to be done whilst the error message is on screen
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- This will disable ink level indicator for the mentioned cartridge and the printer would resume printing.
Note: This message will appear ONCE for each cartridge
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The cartridge will NOT need replacing after this is done.
Print quality will have to be used to determine how much ink is left:
- Note: Print quality deteriorates quickly when the cartridge is out of ink
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Problem: Low/Empty Ink (2 of 2)
Printer is not allowing printing as it believes the cartridge has been previously used
Resolution
- 1. After the following error message (see below) appears on your screen press the printers Start button once
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- 2. This will clear the error message and allow for printing. However the ink status monitor will be disabled.
- 3. Print quality will have to be used to determine how much ink is left:
- Note: Print quality deteriorates quickly when the cartridge is out of ink
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Problem: Printing blank pages / fading on print
Printouts are coming out very faded or blank
Resolution
- Clean the printhead with a piece of damp kitchen tissue (Warm water)
- If this doesn't work, sit the cartridge printhead on some moist kitchen roll for 20 minutes
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- Make sure the bottom of the cartridge (where the ink comes out of) is touching the kitchen roll
Compatible Canon PG-545XL & CL-546XL (Top View)
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Compatible Canon PG-545XL & CL-546XL (Chip View)
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Compatible Canon PG-545XL & CL-546XL (Printhead View)
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Compatible Canon PG-545XL & CL-546XL (Side View)
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To go back to the troubleshooting, please click here.
Printers that use Canon PG-545XL & CL-546XL cartridges
To see a full list of products that work in your printer, click on the model name below:
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