Problem: printing blank pages / fading on print / incorrect colours being produced
Printouts are coming out very faded or blank, or with the incorrect colours.
Resolution
In the unlikely event that your cartridge is not printing to your satisfaction, there may be a blockage on the print nozzles caused either by dried ink particles or an air lock.
This problem can easily be remedied by carrying out a simple manual cleaning procedure:
- 1. Take a cotton bud and dampen with some warm water. Then gently wipe around the area of the print head at the base of the cartridge.
- 2. Afterwards, dab the print head onto a clean absorbent paper kitchen towel until the ink begins to filter through. The following colours should be visible on the kitchen towel:
-
-
- For the black cartridge - a full black oval shape
-
-
-
- For the colour cartridge - 3 distinct oval or round shapes should be seen coloured cyan, magenta and yellow
-
- 3. Take a clean, dry paper kitchen towel and gently wipe the copper contact points at the back of the cartridge and the contacts inside the printer cartridge carrier.
Problem: cartridge not recognised
The cartridge is not being recognised by the printer.
Resolution
Make sure all of the tabs have been removed from the cartridge. (This includes the one which covers the printhead)
- If tabs have been removed, perform the usual troubleshooting:
-
- Wipe the chip with a dry cloth.
- Unplug the printer and wait for 10 minutes.
- Re-install the cartridge.
Problem: error (cartridge missing or damaged)
The printer is reporting the error (Cartridge missing or damaged).
Resolution
- Remove the faulty cartridge from the printer.
- Make sure all the packaging clips and blue tape covering the copper part of the cartridge has been removed from the cartridge + clean the contacts with a dry cloth / tissue.
- Pull the power cable out the back of the printer and leave the printer off for 15 minutes.
Problem: low/empty ink (1 of 2)
Printer is not allowing printing as it believes the cartridge to be out of ink.
Resolution
Please press and hold the printers Stop button (or power/start button depending on what the error message says) until the error message disappears from the screen (Usually 5-10 seconds). Sometimes this will need to be repeated twice.
Note: This has to be done whilst the error message is on screen
|
|
T
his will disable ink level indicator for the mentioned cartridge and the printer would resume printing.
Note: This message will appear ONCE for each cartridge
|
|
The cartridge will NOT need replacing after this is done.
Print quality will have to be used to determine how much ink is left:
- Note: Print quality deteriorates quickly when the cartridge is out of ink
|
|
Problem: low/empty ink (2 of 2)
Printer is not allowing printing as it believes the cartridge has been previously used.
Resolution
- 1. After the following error message (see below) appears on your screen press the printers Start button once
|
|
- 2. This will clear the error message and allow for printing. However the ink status monitor will be disabled.
- 3. Print quality will have to be used to determine how much ink is left:
- Note: Print quality deteriorates quickly when the cartridge is out of ink
|
|
Problem: wrong size
Cartridge doesn't fit in the printer.
Resolution
- Please ensure the black plastic clip covering the end of the cartridge is removed before installation.
Problem: the cartridge has leaked in the packaging or in the printer
The cartridge is leaking out of the printhead.
Resolution
- Perform a cleaning cycle on the cartridge. This should remove any excess ink around the printhead.
|
Compatible Canon PG-540XL & CL-541XL (Top View No Clip)
|
Compatible Canon PG-540XL & CL-541XL (Bottom View No Clip-Printhead View)
|
|
|
|
|
Compatible Canon PG-540XL & CL-541XL (Front View with Clip)
|
Compatible Canon PG-540XL & CL-541XL
(Front View No Clip)
|
|
|
|
|
Compatible Canon PG-540XL
(Side View With Clip)
|
Compatible Canon PG-540XL
(Side View Without Clip)
|
|
|
|
- The black clip shown above needs to be removed before Installation
- Pixma MG2150
- Pixma MG2250
- Pixma MG2255
- Pixma MG3100
- Pixma MG3150
- Pixma MG3155
- Pixma MG3200
- Pixma MG3250
- Pixma MG3350
- Pixma MG3500
- Pixma MG3550
- Pixma MG3600
- Pixma MG3650
- Pixma MG3650S
- Pixma MG4150
- Pixma MG4200
- Pixma MG4250
- Pixma MX375
- Pixma MX390
- Pixma MX394
- Pixma MX395
- Pixma MX435
- Pixma MX455
- Pixma MX470
- Pixma MX475
- Pixma MX515
- Pixma MX525
- Pixma MX530
- Pixma MX535
- Pixma TS5100
- Pixma TS5150
- Pixma TS5151
-
- All trademarks, photos and logos included on this information sheet are the property of their respective owners.