Compatible Canon PG-512 & CL-513 (2969B001AA-REM, 2971B001AA-REM) – Cartridge Save Help Centre

Compatible Canon PG-512 & CL-513 (Top View)	Compatible Canon PG-512 & CL-513 (Bottom View - Print Head View)

Compatible Canon PG-512 & CL-513 (Side View)

Compatible Canon PG-512 & CL-513 (Side View No Clip)

Compatible Canon PG-512 & CL-513 (Front View - Chip View)	Compatible Canon PG-512 & CL-513 (Batch Code Example)

Problem: Error (Cartridge missing or damaged) / Error (E15 - Cartridge cannot be recognised)

The printer is reporting the error (Cartridge missing or damaged)

Resolution

Remove the faulty cartridge from the printer

Make sure all the packaging clips and blue tape covering the copper part of the cartridge has been removed from the cartridge + clean the contacts with a dry cloth / tissue

Pull the power cable out the back of the printer and leave the printer off for 15 minutes

Problem: Printing blank pages / Fading on print / Incorrect colours being produced

Printouts are coming out very faded or blank, or with the incorrect colours.

Resolution

In the unlikely event that your cartridge is not printing to your satisfaction, there may be a blockage on the print nozzles caused either by dried ink particles or an air lock.

This problem can easily be remedied by carrying out a simple manual cleaning procedure:

1. Take a cotton bud and dampen with some warm water. Then gently wipe around the area of the print head at the base of the cartridge.

2. Afterwards, dab the print head onto a clean absorbent paper kitchen towel until the ink begins to filter through. The following colours should be visible on the kitchen towel:

For the black cartridge - a full black oval shape

For the colour cartridge - 3 distinct oval or round shapes should be seen coloured cyan, magenta and yellow

3. Take a clean, dry paper kitchen towel and gently wipe the copper contact points at the back of the cartridge and the contacts inside the printer cartridge carrier.

Problem: Cartridge reporting low/empty ink (1 of 2)

A message appears when the cartridges have been installed saying that the cartridges are empty

Resolution

1. Insert the cartridges and try to send a document to print

2. Wait until the Low/empty ink error message appears

3. With the error message on screen, hold down the cancel button (or power/start button depending on what the error message says) for 5 seconds (Add 5 seconds if it doesn't work)

4. This should reset the cartridge and allow printing

Problem: Cartridge reporting low/empty ink (2 of 2)

Printer is not allowing printing as it believes the cartridge has been previously used

Resolution

1. After the following error message (see below) appears on your screen press the printers Start button once

Previously used / Low ink error

2. This will clear the error message and allow for printing. However the ink status monitor will be disabled.

3. Print quality will have to be used to determine how much ink is left:

Note: Print quality deteriorates quickly when the cartridge is out of ink

Printout to show print quality deterioration

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Problem: Error (Cartridge missing or damaged) / Error (E15 - Cartridge cannot be recognised)

Problem: Printing blank pages / Fading on print / Incorrect colours being produced

Problem: Cartridge reporting low/empty ink (1 of 2)

Problem: Cartridge reporting low/empty ink (2 of 2)

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