Problem: Ink in the cartridge, but not printing
The cartridge has been printing, but now it's showing empty/ the print has faded, despite ink remaining in the cartridge.
Resolution
- The printing will stop once the cartridge has around 30% of ink remaining and store this as a reserve. This cannot be accessed, and the cartridge will need to be replaced.
- This is not a fault. The cartridge contains a sponge and excess ink to keep the sponge moist and to prevent damage to the printhead.
Problem: No Ink Tank Loaded
Printer shows a 'No Ink Tank Loaded' on the display, please follow the below steps to resolve:
Resolution
- Remove the affected cartridge from the printer
- Clean the chip to ensure it is free from any impurities
- Re-install the cartridge
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This image shows the front of the cartridges, match the colour with the slot on the printer. The small label displays the batch code.
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The back of the cartridges can be seen here.
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This image shows top of the cartridges.
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The bottom of the cartridges can be seen in this image, ensure the clip is clear of impurities before installation.
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Printers that use Canon PFI-102 cartridges
To see a full list of products that work in your printer, click on the model name below:
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