Problem: faded output.
Printouts are coming out very faded or blank.
Resolution
- Remove the toner cartridge from the printer.
- Gently rock the cartridge from side to side to evenly spread the toner.
- Re-insert the cartridge and print a test page.
Problem: lines down page
Printouts are coming out with lines down the page.
Resolution
It could be that there is toner on the photosensitive drum. Try printing 5-10 pages to see if this removes the lines.
Problem: dots or streaks
Printouts have dots or streaks on the page.
Resolution
- Print out one or two pages this may clear the issue.
- Print a "Print Quality Page".
- If dots or streaks are isolated to one band of colour replace that colour.
- If dots appear in more than one band replace the toner colour of the dots/ print a cleaning page.
Problem: Error (Cartridge is not compatible)
The compatible cartridge has been installed correctly and the error message (Cartridge is not compatible) has appeared
Resolution
- Remove the affected cartridge/cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn your printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time
Problem: Cartridge not recognised
The compatible cartridge has been installed correctly but the printer is not registering it as installed
Resolution
- Follow the same steps as above.
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This image shows the front of the cartridge, the batch code can be found on the small label.
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The back of the cartridge can be seen in this image, the orange cover must be removed before installation.
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This image shows the left side of the cartridge, ensure the plastic tab is pulled out before installing.
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The right side of the cartridge can be seen in this image.
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Printers that use Canon 731 cartridges
To see a full list of products that work in your printer, click on the model name below:
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