What the cartridges should look like
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Problems you might encounter
Problem: Leaked in transit
The cartridge has arrived covered in ink
Resolution
1. There is a tissue included with the cartridge, simply wipe the ink off the cartridge
2. Install the cartridge as normal
Problem: Printing blank pages / Fading on print / Incorrect colours being produced
Printouts are coming out very faded or blank, or with the incorrect colours.
Resolution
In the unlikely event that your cartridge is not printing to your satisfaction, there may be a blockage on the print nozzles caused either by dried ink particles or an air lock.
This problem can easily be remedied by carrying out a simple manual cleaning procedure:
- 1. Take a cotton bud and dampen with some warm water. Then gently wipe around the area of the print head at the base of the cartridge.
- 2. Afterwards, dab the print head onto a clean absorbent paper kitchen towel until the ink begins to filter through. The following colours should be visible on the kitchen towel:
-
-
- For the black cartridge - a full black oval shape
-
-
-
- For the colour cartridge - 3 distinct oval or round shapes should be seen coloured cyan, magenta and yellow
-
- 3. Take a clean, dry paper kitchen towel and gently wipe the copper contact points at the back of the cartridge and the contacts inside the printer cartridge carrier.
-
- All trademarks, photos and logos included on this information sheet are the property of their respective owners.