Problem: Faded Output
Printouts are coming out faded.
Resolution
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.
Problem: Faint Characters on Printouts
Printouts have faint characters / letters appearing down the page
Resolution
- Print 15-20 pages and see if the problem persists.
Problem: Streaks on Printouts
Printouts have streaks appearing down the page
Resolution
- Remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- Carefully clean the drum roller to remove any excess toner.
- Re-insert the cartridge into the printer and print a test page.
- If the problem persists, repeat the previous steps.
Problem: Error (Cartridge is not compatible)
The compatible cartridge has been installed correctly and the error message (Cartridge is not compatible) has appeared
Resolution
- Remove the affected cartridge/cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn your printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
Problem: Cartridge not recognised
The compatible cartridge has been installed correctly but the printer is not registering it as installed
Resolution
- Remove the affected cartridge/cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn your printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
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This image shows the front of the cartridges, match the colour to the correct slot in the printer.
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The back of the cartridges can be seen in this image, ensure the chip is clear of impurities before installation and do not remove the cap as this holds the ink inside.
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This image shows the side of the cartridges, the batch code is displayed on the small label.
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Printers that use Kyocera TK-5440 cartridges
To see a full list of products that work in your printer, click on the model name below:
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