Problem: Marks on Page
Printouts has marks on page.
Resolution
- If the printouts have marks on the page in a repeating pattern, remove the drum from the printer.
- Using a lint free cloth gently clean the drum surface taking care not to touch the surface with fingers.
Problem: Faint Characters on Printouts
Printouts have faint characters / letters appearing down the page
Resolution
- Print 15-20 pages and see if the problem persists.
Problem: Error - Replace drum
Error to replace drum still appears.
Resolution
Reset the drum counter using the steps below:
- While the printer is switched on open the front cover
- Press and hold the Cancel button until the screen shows the message "Resetting PC Counter"
- Release Cancel button
- When prompted by the screen close the front cover
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This image shows the front of the cartridge, the small label displays the batch code.
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The back of the cartridge can be seen in this image, the yellow tape must be removed before installation.
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This image shows the left side of the cartridge.
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The right side of the cartridge can be seen in this image.
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Printers that use Dell PK496 cartridges
To see a full list of products that work in your printer, click on the model name below:
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