Problems you may encounter
Problem: Error (Non-genuine toner)
The cartridge has been installed correctly but it causing the error (Non-genuine toner).
- With the error message on the LCD display press [OK] and [Cancel] simultaneously for 3 seconds or more until the error message disappears.
Problem: Faded Output
Printouts are coming out faded.
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.
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