Compatible Brother LC225 & LC227 & LC229 (LC227XLBK-CPT, LC225XLC-CPT, LC225XLM-CPT, LC225XLY-CPT, LC229XLBK-CPT)

Problem: Cannot detect

The printer cannot recognise that a new cartridge has been installed

Resolution

• Open the cover and remove the affected cartridge from the printer
• Re-install the cartridge slowly and close the cover
• If the error still shows, please repeat the above steps

Problem: Cartridge isn't recognised

The cartridge has been installed correctly but the printer is reporting that the cartridge is not recognised

Resolution

1. Remove the cartridge that's not recognised from the printer

2. Switch off the printer and unplug it for 10 minutes

3. Wipe the chip on the cartridge with a dry cloth or tissue

4. Plug the printer back in and turn it back on

5. Re-insert the cartridge

If the message re-appears repeat steps 1-5 but remove all the cartridges in step one

Problem: Printing blank pages

The ink cartridge printed one or two pages and then stopped printing.

Resolution

• It could be that the tape that covers the breathing hole has not been removed
• Be sure the breathing hole on the cartridge has been released usually by removing a small “rip strip” so that the cartridge has air supply then it can print.

Problem: Fading on print

Printouts are very faded print or there is a lack of print on the page

Resolution

• If the print quality is poor or no ink is appearing on the paper then try doing 2-3 head cleans/nozzle cleans
• Leave 20 minutes between each clean

Problem: Cartridge is the wrong size

The cartridges are physically a different size or shape.

Resolution

Compatible cartridges will always look different to the original branded cartridges

They will often differ in shape or size but this does not affect the fitting or functionally of the cartridges in any way at all

• Ensure the Seal is pierced when installing by giving the cartridge a firm push upon installation

This image shows the front of the cartridge, match the colour to the correct slot in the printer.

The back of the cartridge can be seen in this image.

This image shows the left side of the cartridge, the chip must be clear of impurities before installation.

The right side of the cartridge can be seen in this image.

This image shows the front of the LC229XLBK cartridge, the product code is displayed on the label.

The back of the LC229XLBK cartridge can be seen in this image.

This image shows the left side of the LC229XLBK cartridge.

The right side of the LC229XLBK cartridge can be seen in this image.

Printers that use Brother LC-225 & LC-227 cartridges

To see a full list of products that work in your printer, click on the model name below:

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