If the ink inside the cartridge is under the lowest warning line, please stop printing and refill the ink tank.
- Open the small cap of the ink bottle
- In the printer, pull out the rubber plug, place the ink bottle upside down and refill the ink into the highest warning line
- Refill the ink if it is below the minimum level
- Keep the product in a cool place away from the sunlight
- Use the product within the service period to ensure optimum print quality. This product should be used at a temperature between 5 and 35 degrees
- If ink gets into your eyes, flush immediately with large amounts of water. If the ink leaks into your skin, wipe it off with a tissue. Keep the product away from children.
Problem: Colour mixing
The prints are coming out with blended colours.
Resolution
- Please check if the ink colour in the ink tank is consistent with the printers ink tank marked
Problem: White line
The prints are coming out with a white line.
Resolution
- Run the cleaning operation up to three times and switch off the printer for 20 minutes
Problem: Broken line
The prints are coming out with a broken line.
Resolution
- Check if the paper tray is flat and if the printer needs maintenance
Printers that use HP 31/ 32 cartridges
To see a full list of products that work in your printer, click on the model name below:
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