Problem: Fading on print
The printer is producing very faded print/ a lack of print on the page
Resolution
- If the print quality is poor or no ink is appearing on the paper, try performing 2-3 head cleans/nozzle cleans.
- Leave 20 minutes between each clean.
Problem: Printing blank pages
The ink cartridge printed one or two pages and then stopped printing.
Resolution
- It could be that the tape that covers the breathing hole has not been removed.
- Be sure the breathing hole on the cartridge has been released, this is done by removing a small rip strip so that the cartridge has air supply.
Problem: Error (Cartridge is not compatible)
The compatible cartridge has been installed correctly and the error message (Cartridge is not compatible) has appeared
Resolution
- Remove the affected cartridge/cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn your printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
Problem: Cartridge not recognised
The compatible cartridge has been installed correctly but the printer is not registering it as installed
Resolution
- Remove the affected cartridge/cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn your printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
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This image shows the front of the cartridge, the product range and colour is displayed on the large label.
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The back of the cartridge can be seen in this image, do not remove the seal covering the ink.
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This image shows the top of the cartridge, the chip must be clear of impurities before installation.
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The bottom of the cartridge can be seen in this image, remove the yellow tab before installing.
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Printers that use Epson 502XL cartridges
To see a full list of products that work in your printer, click on the model name below:
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