Problem: Error (Cartridge is not compatible)
The compatible cartridge has been installed correctly and the error message (Cartridge is not compatible) has appeared
Resolution
- 1. Remove the affected cartridge/cartridges from the printer
- 2. Turn the printer off and wait for 2 minutes
- 3. Turn your printer back on and wait for a further 2 minutes
- 4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time
Problem: Cartridge not recognised
The compatible cartridge has been installed correctly but the printer is not registering it as installed
Resolution
- 1. Remove the affected cartridge/cartridges from the printer
- 2. Turn the printer off and wait for 2 minutes
- 3. Turn your printer back on and wait for a further 2 minutes
- 4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time
|
This image shows the front of the cartridge, the product range and colour is displayed on the large label.
|
|
|
|
The back of the cartridge can be seen in this image, do not remove the seal covering the ink.
|
|
|
|
This image shows the left side of the cartridge, the chip must be clear of impurities before installation.
|
|
|
|
The right side of the cartridge can be seen in this image, the yellow tab must be removed before installation.
|
|
|
Printers that use Epson 604XL cartridges
To see a full list of products that work in your printer, click on the model name below:
|
|
|
All trademarks, photos and logos included on this information sheet are the property of their respective owners.