Problem: Fading on print
The printer is producing very faded print/ a lack of print on the page
Resolution
- If the print quality is poor or no ink is appearing on the paper, try performing 2-3 head cleans/nozzle cleans.
- Leave 20 minutes between each clean.
Problem: Printing blank pages
The ink cartridge printed one or two pages and then stopped printing.
Resolution
- It could be that the tape that covers the breathing hole has not been removed.
- Be sure the breathing hole on the cartridge has been released, this is done by removing a small rip strip so that the cartridge has air supply.
Problem: Error (Cartridge is not compatible)
The compatible cartridge has been installed correctly and the error message (Cartridge is not compatible) has appeared
Resolution
- Remove the affected cartridge/cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn your printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
Problem: Cartridge not recognised
The compatible cartridge has been installed correctly but the printer is not registering it as installed
Resolution
- Remove the affected cartridge/cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn your printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.#
Problem: Replace Ink Cartridge
The printer is advising you to replace the newly installed cartridge.
Resolution
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Uninstall the cartridges and re-install the old replaced cartridges.
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Continue using the original cartridges (even if the ink level is reporting as low) until the printer shows "replace cartridge".
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Once the printer reports "replace cartridge", please replace old cartridges with new ones and continue printing as normal.
Please only replace the cartridges when the printer advises you to, not when you get a 'Low Ink' notification. This is just a warning that your ink is low.
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This image shows the front of the cartridge, the product range and colour is displayed on the large label.
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The back of the cartridge can be seen in this image, the orange clip must be removed before installation.
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This image shows the left side of the cartridge.
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The right side of the cartridge can be seen in this image.
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Printers that use Epson 202XL cartridges
To see a full list of products that work in your printer, click on the model name below:
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