Problem: Error (cartridge is not compatible)
The compatible cartridge has been installed correctly and the error message (cartridge is not compatible). has appeared
Resolution
- 1. Remove the affected cartridge/cartridges from the printer.
- 2. Turn the printer off and wait for 2 minutes.
- 3. Turn your printer back on and wait for a further 2 minutes.
- 4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
Problem: Cartridge not recognised
The compatible cartridge has been installed correctly but the printer is not registering it as installed.
Resolution
- 1. Remove the affected cartridge/cartridges from the printer.
- 2. Turn the printer off and wait for 2 minutes.
- 3. Turn your printer back on and wait for a further 2 minutes.
- 4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
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This image shows the front of the cartridge, the product code and colour is displayed on the label.
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The back of the cartridge can be seen in this image, the orange cover must be removed before installing.
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This image shows the left side of the cartridge.
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The right side of the cartridge can be seen in this image.
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This image shows the front of the 478XL cartridges, the product code and colour is displayed on this label.
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The back of the 478XL cartridges can be seen in this image, please ensure the chip is clear of impurities before installation.
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This image shows the left side of the 478XL cartridges, the orange clip must be removed before installing.
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The right side of the 478XL cartridges can be seen in this image.
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Printers that use Epson 378XL cartridges
To see a full list of products that work in your printer, click on the model name below:
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Printers that use Epson 478XL cartridges
To see a full list of products that work in your printer, click on the model name below:
| Epson XP-15000 |
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