Problem: Error (cartridge is not compatible)
The compatible cartridge has been installed correctly and the error message (cartridge is not compatible). has appeared
Resolution
- 1. Remove the affected cartridge/cartridges from the printer.
- 2. Turn the printer off and wait for 2 minutes.
- 3. Turn your printer back on and wait for a further 2 minutes.
- 4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
Problem: Cartridge not recognised
The compatible cartridge has been installed correctly but the printer is not registering it as installed.
Resolution
- 1. Remove the affected cartridge/cartridges from the printer.
- 2. Turn the printer off and wait for 2 minutes.
- 3. Turn your printer back on and wait for a further 2 minutes.
- 4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
Problem: Cartridge keeps on popping out of the cartridge carriage
The cartridge is being installed correctly, but the cartridge keeps on popping up
Resolution 1
- With the cartridge installed, where "PUSH" is listed on the cartridge label, push firmly until you hear a click.
Resolution 2
- With the cartridges next to the problem cartridge removed, install the cartridge and where "PUSH" is listed on the cartridge label, push firmly until you hear a click.
Resolution 3
- In rare instances, the clip can become damaged in transit and prevent the cartridge from clicking into place. Slight force can be applied to this clip to move it into the correct position (Using another cartridge as an example of the correct clip position)
- Afterwards, install it into the printer and where "PUSH" is listed on the cartridge label, push firmly until you hear a click.
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This image shows the front of the cartridge, the product code and colour is displayed on the label.
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The back of the cartridge can be seen in this image, the orange cover must be removed before installing.
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This image shows the left side of the cartridge.
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The right side of the cartridge can be seen in this image.
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This image shows the front of the 478XL cartridges, the product code and colour is displayed on this label.
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The back of the 478XL cartridges can be seen in this image, please ensure the chip is clear of impurities before installation.
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This image shows the left side of the 478XL cartridges, the orange clip must be removed before installing.
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The right side of the 478XL cartridges can be seen in this image.
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Printers that use Epson 378XL cartridges
To see a full list of products that work in your printer, click on the model name below:
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Printers that use Epson 478XL cartridges
To see a full list of products that work in your printer, click on the model name below:
| Epson XP-15000 |
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