Problem: missing print / printing blank pages
Printouts are patchy or faded.
Resolution
In the unlikely event that your cartridge is not printing to your satisfaction, there may be a blockage on the print nozzles or the printer might be completely out of ink. To help improve the print quality a print head clean can be completed.
Please follow the below steps to complete a print head nozzle check:
1. Load A4-size plain paper in the printer.
2. Select Maintenance on the home screen. Then, press the OK button.
3. Select Print Head Nozzle Check.
4. Follow the on-screen instructions to print the nozzle check pattern.
5. Examine the printed pattern. If there are broken lines or sections missing, the print head nozzles may be clogged.
6. Select X, and then follow the on-screen instructions to clean the print head.
7. When the cleaning cycle is finished, print the nozzle check pattern again. Repeat cleaning and printing the pattern until all lines are printed completely.
Please note that this issue might require more than one printhead cleaning to achieve the desired print quality but only a small amount of ink will be used during the cleaning process.
Problem: error (cartridge is not compatible)
The compatible cartridge has been installed correctly and the error message (cartridge is not compatible). has appeared
Resolution
- 1. Remove the affected cartridge/cartridges from the printer.
- 2. Turn the printer off and wait for 2 minutes.
- 3. Turn your printer back on and wait for a further 2 minutes.
- 4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
Problem: cartridge not recognised
The compatible cartridge has been installed correctly but the printer is not registering it as installed.
Resolution 1
- 1. Remove the affected cartridge/cartridges from the printer.
- 2. Turn the printer off and wait for 2 minutes.
- 3. Turn your printer back on and wait for a further 2 minutes.
- 4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.
Resolution 2
- 1. Remove the affected cartridge/cartridges from the printer.
- 2. Clean the cartridge chip with a clean and lint free white rubber eraser. Carefully rub the contacts to ensure that the surface is clean and free from any impurities.
- 3. Re-install them and press firmly to ensure it is properly seated.
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This image shows the front of the cartridge, the yellow tab should be removed before installation.
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The back of the cartridge can be seen in this image, do not remove the tape that holds the ink, this will be pierced when it is inserted into the printer.
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| This image shows the left side of the cartridge, the chip must be clear of impurities before installation. |
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The right side of the cartridge can be seen in this image.
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Printers that use Epson 603XL cartridges
To see a full list of products that work in your printer, click on the model name below:
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