Problem: Error Message 231
Printer is reporting Error (Error code 231)
Resolution
- 1. With the printer powered on, remove the affected toner cartridge from the printer.
- 2. Power off the printer and wait for 10 seconds before turning the printer back on.
- 3. When the printer reports the toner cartridge is missing, power off the printer, install the affected cartridge and switch the printer back on.
Please Note:
- This error message can be produced because of a lack of power to the printer.
- If your printer is plugged into an extension socket, try plugging it into a wall socket and see if the error message still occurs.
Problem: Error Message 990
Printer is reporting Error (Error code 990)
Resolution
- 1. Power off printer
- 2. Remove black toner cartridge
- 3. Gently tap black cartridge against a hard surface, such as the top of a desk
- 4. Refit black toner cartridge
- 5. Power on printer
Please Note:
- This error message can be produced because of a lack of power to the printer.
- If your printer is plugged into an extension socket, try plugging it into a wall socket and see if the error message still occurs.
Problem: Error (Order Toner)
Printer is reporting Error (Order Black/ Cyan / Magenta / Yellow Toner)
Resolution
This message indicates that the printer believes the cartridge has run out of toner.
If you've used close to the page yield of the cartridge (At 5 % coverage), this would indicate that you need to replace the cartridge as you've depleted all the toner
If you've only just installed the cartridge then this would indicate a cartridge fault. To remove this message:
- 1. Power off printer
- 2. Remove and immediately refit the affected toner cartridge
- 3. Power on printer
- 4. Re-install the cartridge
Please Note:
- This error message can be produced because of a lack of power to the printer.
- If your printer is plugged into an extension socket, try plugging it into a wall socket and see if the error message still occurs.
Problem: Faded Output
Printouts are coming out faded.
Resolution
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute to the toner evenly within the cartridge.
- After rocking the cartridge 5-6 times, re-insert the cartridge into the printer and print a test page.
Problem: Cartridge is the wrong size
The cartridges are physically a different size or shape.
Resolution
Compatible cartridges will always look different to the original branded cartridges
They will often differ in shape or size but this does not affect the fitting or functionally of the cartridges in any way at all
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This image shows the front of the cartridge, the product code and colour can be found on the label.
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The back of the cartridge can be seen in this image.
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This image shows the left side of the cartridge, the chip must be clear of impurities before installation.
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The right side of the cartridge can be seen in this image, do not remove the plastic cap as this keeps the toner inside.
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This image shows the front of the 44469804
cartridge, the product code and colour can be found on the label. |
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The back of the 44469804 cartridge can be seen in this image.
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This image shows the left side of the 44469804 cartridge, the chip must be clear of impurities before installation.
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The right side of the 44469804 cartridge can be seen in this image, do not remove the plastic cap as this keeps the toner inside.
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Printers that use Oki 444697 cartridges
To see a full list of products that work in your printer, click on the model name below:
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