To view what the cartridges should look like, please click here.
Problem: cartridge not recognised.
The cartridge is not being recognised by the printer.
Resolution
Please ensure that the seal tapes have been removed from the cartridge. (This includes the blue tape which covers the printhead).
If the tape has been removed, please complete the below steps:
- Wipe the chip with a dry cloth.
- Unplug the printer and wait for 10 minutes.
- Re-install the cartridge.
Problem: error (cartridge missing or damaged).
The printer is reporting the error (cartridge missing or damaged).
Resolution
- Remove the affected cartridge from the printer.
- Make sure all the packaging clips and blue tape covering the printhead have been removed from the cartridge and clean the contacts with a dry cloth / tissue.
- Pull the power cable out the back of the printer and leave the printer off for 15 minutes.
- Re-install the cartridge.
Problem: Printing blank pages / fading on print.
Printouts are faded or blank.
Resolution
- Remove the affected cartridge from the printer.
- Carefully wipe the printhead with a piece of damp kitchen tissue (Warm water).
- If this doesn't work, place the cartridge printhead on some damp kitchen tissue for 20 minutes - Please ensure the base of the cartridge (where the ink comes out of) is touching the tissue.
| This image shows the front of the cartridge, the colour and product code can be found on the label. |
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| The back of the cartridge can be seen in this image, the orange clip must be removed before installation. |
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| This image shows the left side of the cartridge, there is a pull tab which will also need to be removed before installation. |
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The right side of the cartridge can be seen in this image.
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What type of ink is used in our compatible HP 305 cartridges?
Our compatible HP 305 ink cartridges use dye ink for both the Black and Colour cartridges.
We have found that pigment ink can sometime clog the printhead nozzles if the printer is not used regularly. Dye ink does not clog the nozzles and can produce more vivid prints which is why it has been selected for our HP 305 remanufactured ink cartridges.
How do we get more ink inside our compatible HP 305 cartridges?
During the remanufacturing process the internal structure of the HP 305 cartridges has been changed to allow the ink volume to be increased. The extra volume helps to print more pages and lower the overall cost per page.
To go back to the troubleshooting, please click here.
Printers that use HP 305XL cartridges
To see a full list of products that work in your printer, click on the model name below:
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