Compatible HP 300XL (CC641EE-RET, CC644EE-RET) for MAC Users – Cartridge Save Help Centre

Compatible HP300XL (Top View)	Compatible HP300XL (Bottom & Printhead View)

Compatible HP300XL (Side View with Clip on)	Compatible HP300XL (Side View with Clip removed)

Compatible HP300XL (Chip View)

Problem: Error (Original HP Ink Depleted)

An error message has appeared saying that the original HP ink have been depleted

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This error message is designed by HP to discourage the use of compatible cartridges.

Resolution

Although this error message cannot be cleared you should be able to print without interruption.

Occasionally the first time you install a new compatible cartridge and try to print from it for the first time printing may be delayed

To continue printing please follow these steps:

1. Send a document to print

2. Open "printer queue" and ensure it says the printer has sent to document to print

3. The % bar will appear to be stuck

4. Wait for 3-5 minutes to see if the document prints

5. If the document doesn't print. Cancel the document from the queue on the "printer queue" menu.

6. Turn the printer off and on and re-send the document to print

7. Please ensure that you wait for 3-5 minutes to see if the document prints

Problem: Error (Previously Used Cartridge)

The newly installed cartridge says it has previously been used.

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This error message is designed by HP to discourage the use of compatible cartridges.

Resolution

Although this error message cannot be cleared you should be able to print without interruption.

Occasionally the first time you install a new compatible cartridge and try to print from it for the first time printing may be delayed

To continue printing please follow these steps:

1. Send a document to print

2. Open "printer queue" and ensure it says the printer has sent to document to print

3. The % bar will appear to be stuck

4. Wait for 3-5 minutes to see if the document prints

5. If the document doesn't print. Cancel the document from the queue on the "printer queue" menu.

6. Turn the printer off and on and re-send the document to print

7. Please ensure that you wait for 3-5 minutes to see if the document prints

Problem: Error (Cartridge Missing or Not Detected)

The cartridge has been installed correctly but the printer is reporting it as missing

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Remove the cartridge and re-install it into the printer

Resolution

This process may need to be repeated 2-3 times

Problem: Error (Incompatible Cartridge)

The cartridge has been installed correctly but is reporting an Incompatible cartridge error or a Cartridge problem

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580px-Compatible_HP_300xl_-_Incompatible_Cartridge_Error.jpg

Resolution

We recommend the following steps:

1. Turn the printer on

2. When the error message appears on screen pull the power cable out from the back of the printer and wait for 60 seconds

3. Re-plug the power cable back into the printer and wait for the printer to load

4. This should remove the error message from the screen

Problem: Low Ink Alert

The cartridge has just been installed and the printer is reporting that its out of ink

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580px-Compatible_HP_300xl_-_Previously_used___Low_Ink.jpg

Built within the electrical circuitry of the cartridge is a preset ink counter. Once this ink counter has been completed the printer will purposely damage the cartridge by destroying a cartridge fuse. This system is designed to deter the consumer from refilling or using a remanufactured products. The cartridge will work correctly but without the assistance of a status monitor (See below). Cartridges should be replaced once the print quality deteriorates.

Resolution

The above screen may appear on both black and colour cartridges following installation

Problem: Light flashing

There is a light flashing on the printer.

Resolution

On most HP printers, a light flashing on the front of the printer indicates that the installed cartridge has not been detected by the printer. Ensure that the you have installed the correct cartridge for the printer. Lift the lid of the printer and wipe the cartridge electrical contacts with a piece of dry tissue (indicated below by the red arrow). This will remove any grease or dirt which may have broken the electrical contact.

Re-install the cartridge. At this stage do not wipe the print head, which is identified as Number 2.

Problem: Printing blank pages / Fading on print / Incorrect colours being produced

Printouts are coming out very faded or blank, or with the incorrect colours.

Resolution

In the unlikely event that your cartridge is not printing to your satisfaction, there may be a blockage on the print nozzles caused either by dried ink particles or an air lock.

This problem can easily be remedied by carrying out a simple manual cleaning procedure:

1. Take a cotton bud and dampen with some warm water. Then gently wipe around the area of the print head at the base of the cartridge.

2. Afterwards, dab the print head onto a clean absorbent paper kitchen towel until the ink begins to filter through. The following colours should be visible on the kitchen towel:

For the black cartridge - a full black oval shape

For the colour cartridge - 3 distinct oval or round shapes should be seen coloured cyan, magenta and yellow

3. Take a clean, dry paper kitchen towel and gently wipe the copper contact points at the back of the cartridge and the contacts inside the printer cartridge carrier.

Printers that use Compatible HP 300XL cartridges

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Problem: Error (Original HP Ink Depleted)

Problem: Error (Previously Used Cartridge)

Problem: Error (Cartridge Missing or Not Detected)

Problem: Error (Incompatible Cartridge)

Problem: Low Ink Alert

Problem: Light flashing

Problem: Printing blank pages / Fading on print / Incorrect colours being produced

Printers that use Compatible HP 300XL cartridges

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