Compatible HP 953XL & 957XL (F6U16AE-REM, F6U17AE-REM, F6U18AE-REM, L0R40AE-REM, L0S70AE-REM)

To view what the cartridges should look like, please click here.

Problems during installation

If there has been a full set of genuine cartridges installed in the printer prior to installing the new compatible cartridges then a full compatible cartridge replacement may be required if the error message (Cartridge is not compatible) appears.

If this error message still appears after this troubleshooting or you don't have a full set of compatible cartridges available please consult the "Problems you might encounter" section below

• This incompatible cartridge error message appears when the printer detects that there is both genuine and compatible cartridges installed in the printer.

• To do a full genuine to compatible replacement please follow the steps below:

• 1. Remove all the cartridges currently installed in the printer and turn the printer off. Leave it off for 15 minutes then turn it back on.

• 2. Re-install a full set genuine HP ink cartridges in the printer - These genuine cartridges can be half full or even empty.

• 3. Once the genuine cartridges have been detected, remove and the replace them with compatible cartridges.

"Cartridge is not compatible" or "Cartridge is not recognised"

The compatible cartridge has been installed correctly but the printer displays any of these errors.

Resolution

1. Remove the affected cartridge/cartridges from the printer.
2. Turn the printer off and wait for 2 minutes.
3. Turn your printer back on and wait for a further 2 minutes.
4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time.

"Non HP-Chip"

The compatible cartridge has been installed correctly but the printer displays a "Non HP-chip" error message.

Resolution: This could be due to a new HP firmware update on the printer. Please contact our customer care centre for more information.

This is the front view of the cartridges.

This is the back view of the cartridges, please ensure to push the cartridges in fully to ensure that the plastic seal is pierced.

This is the side view of the cartridges showing the label. Here you can see the code and a short list of compatible printers.

This is the back & chip view of the cartridges. Please ensure that the chip is clean before installing the cartridge, you can do this by wiping the contacts with a dry, lint free tissue.

This is the bottom view of the cartridges.

To go back to the troubleshooting, please click here.

Printers that use HP 953XL & 957XL cartridges

To see a full list of products that work in your printer, click on the model name below:

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