Skip to main content

Compatible HP 339 & 344 (C8767EE-RET, C9363AN-RET)

  • Updated

Product_Information.jpg Cartridge_Images_Title.jpg

Compatible HP 339 & 344
(Top View)
Compatible HP 339 & 344
(Bottom + Printhead View)
280px-Compatible_HP_338___HP_343__Top_View_1.jpg
300px-Compatible_HP_338___HP_343__Bottom_View_1.jpg

 

Compatible HP 339 & 344
(Side View + Clip On)
Compatible HP HP 339 & 344
(Side View + Clip Off)
280px-Compatible_HP_338___HP_343__Side_View___clips_1.jpg
320px-Compatible_HP_338___HP_343__Side_View_no_clips_1.jpg

 

Compatible HP 339 & 344 (Pin View)
280px-Compatible_HP_338___HP_343__Pin_View_1.jpg

 

Common_Problems_Title.jpg

Poor_Print_quality_.jpg

Problem: Printing blank pages / Fading on print / Incorrect colours being produced

Printouts are coming out very faded or blank, or with the incorrect colours.

Resolution

In the unlikely event that your cartridge is not printing to your satisfaction, there may be a blockage on the print nozzles caused either by dried ink particles or an air lock.

This problem can easily be remedied by carrying out a simple manual cleaning procedure:

  • 1. Take a cotton bud and dampen with some warm water. Then gently wipe around the area of the print head at the base of the cartridge.
  • 2. Afterwards, dab the print head onto a clean absorbent paper kitchen towel until the ink begins to filter through. The following colours should be visible on the kitchen towel:
For the black cartridge - a full black oval shape
For the colour cartridge - 3 distinct oval or round shapes should be seen coloured cyan, magenta and yellow
  • 3. Take a clean, dry paper kitchen towel and gently wipe the copper contact points at the back of the cartridge and the contacts inside the printer cartridge carrier.

 

Error_Messages.jpg

Problem: Error (Cartridge missing or not detected) 

The cartridge has been installed correctly but the printer is reporting it as missing

Resolution: How to clean the cartridge chip

Before installation, please follow these instructions on how to clean the cartridge chip

1. Remove the packaging from the new cartridge.

2. Using the rubber provided, clean the gold contacts on the back of the cartridge.

3. Install the new cartridge into your printer.

4. Wait until the printer has recognised the cartridge before use.

200px-HP_Rubber_Image__1_.jpg

This process helps to remove any dirt or residue ink on the chip which can cause recognition issues.

 

Problem: Various Error Messages 

The cartridge has been installed correctly but is producing one of the following error messages:

Error (Please remove and check cartridge) Error (Cartridge failure) Error (Cartridge error)

Resolution

These error messages are caused from the cartridge not making full contact with the printer's contacts. To troubleshoot these errors, please follow the steps below:

  • 1. Remove the affected cartridge from the printer.
  • 2. Ensure all plastic tabs and packaging are removed.
  • 3. With a clean moist tissue / cloth, wipe the copper strip on the back of the cartridge.
  • 4. Again, with a clean moist tissue / cloth, wipe the contacts inside the the printer.
  • 5. After the contacts are dry, please reinstall the cartridge into the printer.

 

 

Printers that use HP 339 & 344 cartridges

Related articles