To view what the cartridges should look like, please click here.
If there has been a full set of genuine cartridges installed in the printer prior to installing the new compatible cartridges, a full compatible cartridge replacement may be required if the error message (cartridge is not compatible) appears.
- If this error message still appears after this troubleshooting or you don't have a full set of compatible cartridges available please consult the "Problems you may encounter" section below.
The incompatible cartridge error message appears when the printer detects that there are both genuine and compatible cartridges installed in the printer. To complete a full genuine to compatible replacement, please follow the steps below:
- 1. Remove all the cartridges currently installed in the printer and turn the printer off. Leave it off for 15 minutes then turn it back on
- 2. Re-install a full set genuine Epson ink cartridges in the printer - These genuine cartridges can be half full or even empty
- 3. Once the genuine cartridges have been detected, remove and the replace them with compatible cartridges.
- 3a. Please install all the cartridges at the same time.
Problem: error (cartridge is not compatible)
The cartridge has been installed correctly and the error message (cartridge is not compatible) has appeared.
Resolution
- 1. Remove the affected cartridge/cartridges from the printer.
- 2. Turn the printer off and wait for 2 minutes.
- 3. Turn the printer back on and wait for a further 2 minutes.
- 4. Once the printer warns that the cartridge/cartridges are missing, re-install them one at a time.
Problem: the cartridge is not recognised
The cartridge has been installed correctly but the printer is not registering it as installed.
Resolution
- 1. Remove the affected cartridge/cartridges from the printer.
- 2. Turn the printer off and wait for 2 minutes.
- 3. Turn the printer back on and wait for a further 2 minutes.
- 4. Once the printer warns that the cartridge/cartridges are missing, re-install them one at a time.
|
This is the top view of the cartridges.
Please ensure the yellow pull tab is removed before removing the orange clip
|
|
|
|
This is the bottom view of the cartridges with the orange clip removed.
The ink sponges can dry out so please ensure that they are not left uncovered if not in use.
|
|
|
|
This is the back view of the cartridge showing the chip.
Please ensure that the chip is clean and avoid touching the contacts
|
|
|
|
Compatible Epson 266 & 267 (Side View with Clip on)
|
|
|
|
Compatible Epson 266 & 267 (Side View with Clip removed)
|
|
|
|
Compatible Epson 266 & 267 (Batch Code Location)
|
|
|
To go back to the troubleshooting, please click here.
Printers that use Epson 266 & 267 cartridges
To see a full list of products that work in your printer, click on the model name below:
All trademarks, photos and logos included on this information sheet are the property of their respective owners.