What the cartridges should look like
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Problems you might encounter
Problem: Error (Cartridge missing or damaged)
The printer is reporting the error (Cartridge missing or damaged)
Resolution
- Remove the faulty cartridge from the printer
- Make sure all the packaging clips and blue tape covering the copper part of the cartridge has been removed from the cartridge + clean the contacts with a dry cloth / tissue
- Pull the power cable out the back of the printer and leave the printer off for 15 minutes
Problem: Cartridge reporting low/empty ink
A message appears when the cartridges have been installed saying that the cartridges are empty
Resolution
- 1. Insert the cartridges and try to send a document to print
- 2. Wait until the Low/empty ink error message appears
- 3. With the error message still on screen, hold down the cancel button (the round button with a diamond shape in the middle) for 5 seconds (Add 5 seconds if it doesn't work)
- 4. This should reset the cartridge and allow printing
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