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Compatible HP 901 (Top View)
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Compatible HP 901 (Printhead View)
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Compatible HP 901
(Side View with clip on)
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Compatible HP 901
(Side View with clip removed)
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Compatible HP 901 (Chip View)
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Problem: Error (Cartridge missing or not detected)
The cartridge has been installed correctly but the printer is reporting it as missing
Resolution: How to clean the cartridge chip
Before installation, please follow these instructions on how to clean the cartridge chip
1. Remove the packaging from the new cartridge.
2. Using the rubber provided, clean the gold contacts on the back of the cartridge.
3. Install the new cartridge into your printer.
4. Wait until the printer has recognised the cartridge before use.
This process helps to remove any dirt or residue ink on the chip which can cause recognition issues.
Problem: Counterfeit Cartridge Detected
The remanufactured HP 901 cartridge has been installed and the screen states the product is counterfeit or used.
Resolution
- Upon installation the printer has detected the cartridge has been previously used by reading the data stored on the microchip located underneath the cartridge.
- To bypass the Error conduct the following steps:
- Remove the cartridge, and wipe the gold coloured electrical contacts with a tissue, before reinstalling the cartridge
Problem: Not recognised
The cartridge has been installed but the printer is showing it as not installed.
Resolution
- Remove the cartridge, and wipe the gold coloured electrical contacts with a tissue, before reinstalling the cartridge
- If this doesn't work then its an electrical fault and a replacement is required
Problem: Lines on printout
The printer is producing lines in the printout, or bands of colour missing
Resolution
Perform a cleaning cycle designed to remove air trapped in the cartridge's printhead
Problem: Fading on print
The cleaning cycle did not improve the print quality.
Resolution
- Solution 1. Wipe the printhead from front to back with a moist tissue until you get a black line, or a three colour line on the tissue. Reinstall the cartridge and try again.
- Solution 2. If the customer has been using the cartridge for a while it could have run out of ink - check to see if there's ink left in the cartridge
Problem: Printing blank pages / Fading on print / Incorrect colours being produced
Printouts are coming out very faded or blank, or with the incorrect colours.
Resolution
In the unlikely event that your cartridge is not printing to your satisfaction, there may be a blockage on the print nozzles caused either by dried ink particles or an air lock.
This problem can easily be remedied by carrying out a simple manual cleaning procedure:
- 1. Take a cotton bud and dampen with some warm water. Then gently wipe around the area of the print head at the base of the cartridge.
- 2. Afterwards, dab the print head onto a clean absorbent paper kitchen towel until the ink begins to filter through. The following colours should be visible on the kitchen towel:
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- For the black cartridge - a full black oval shape
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- For the colour cartridge - 3 distinct oval or round shapes should be seen coloured cyan, magenta and yellow
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- 3. Take a clean, dry paper kitchen towel and gently wipe the copper contact points at the back of the cartridge and the contacts inside the printer cartridge carrier.
Problem: Printing full black pages
The cartridge is producing full pages of black ink
Resolution
- Remove the cartridge from the printer and wipe the chip with a clean dry cloth
- Re-insert the cartridge into the printer
Printers that use HP 901XL & 901 cartridges
- Officejet 4500
- Officejet 4500 All-in-One G510g
- Officejet 4500 Desktop All-in-One G510a
- Officejet 4500 Wireless
- Officejet 4500 Wireless All-in-One G510n
- Officejet J4524
- Officejet J4535
- Officejet J4540
- Officejet J4550
- Officejet J4580
- Officejet J4585
- Officejet J4624
- Officejet J4660
- Officejet J4680
- Officejet J4680c
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