Compatible HP 901XL & 901 (CC654AE-RET, CC656AE-RET)

Problem: Cartridge missing or not detected

The cartridge has been installed correctly but the printer is reporting it as missing. The cartridge chip may not be recognised because of dust or debris on its contacts..

Resolution:

Before installation, please follow these instructions on how to clean the cartridge chip

1. Remove the packaging from the new cartridge.
2. Using the rubber provided, clean the gold contacts on the back of the cartridge.
3. Install the new cartridge into your printer.
4. Wait until the printer has recognised the cartridge before use.

This process helps to remove any dirt or residue ink on the chip which can cause recognition issues.

Problem: Counterfeit Cartridge Detected

The remanufactured HP 901 cartridge has been installed and the screen states the product is counterfeit or used.

Resolution

1. Upon installation the printer has detected the cartridge has been previously used by reading the data stored on the microchip located underneath the cartridge.
2. To bypass the Error conduct the following steps:

3. Remove the cartridge, and wipe the gold coloured electrical contacts with a tissue, before reinstalling the cartridge

Problem: Lines on printout

The printer is producing lines in the printout, or bands of colour missing. This could be due to air being trapped in the cartridge printhead.

Resolution

Perform a cleaning cycle designed to remove air trapped in the cartridge's printhead

Problem: Fading on print

The cleaning cycle did not improve the print quality.

Resolution

1. Manual Wipe – Use a moist tissue to wipe the printhead from front to back until you see:

   • Black cartridge: a solid black line

   • Colour cartridge: three clear lines (cyan, magenta, yellow)
     Reinstall the cartridge and test print again.

2. Check Ink Levels – If the cartridge has been used for a while, it may be low or empty.

Problem: Printing blank pages / Fading on print / Incorrect colours being produced

Printouts are coming out very faded or blank, or with the incorrect colours. This could be due to blocked print nozzles caused by dried ink particles or an air lock. To unblock the nozzle, it is required to perform a manual cleaning procedure.

Resolution

1. Dampen a cotton bud with warm water and gently wipe the printhead at the base of the cartridge.

2. Dab the printhead onto clean, absorbent kitchen paper until ink appears:

   • Black cartridge: full black oval shape

   • Colour cartridge: 3 distinct ovals (cyan, magenta, yellow)

3. Wipe copper contact points at the back of the cartridge and inside the printer carrier with a dry, lint-free cloth.

Compatible HP 901 (Top View)	Compatible HP 901 (Printhead View)

Compatible HP 901 (Side View with clip on)	Compatible HP 901 (Side View with clip removed)

Compatible HP 901 (Chip View)

Printers that use HP 901XL & 901 cartridges

• Officejet 4500
• Officejet 4500 All-in-One G510g
• Officejet 4500 Desktop All-in-One G510a
• Officejet 4500 Wireless
• Officejet 4500 Wireless All-in-One G510n
• Officejet J4524
• Officejet J4535
• Officejet J4540
• Officejet J4550
• Officejet J4580
• Officejet J4585
• Officejet J4624
• Officejet J4660
• Officejet J4680
• Officejet J4680c

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