Compatible HP 711 (CZ129A-REM, CZ130A-REM, CZ131A-REM, CZ132A-REM, CZ133A-REM)

Problems During Installation

If there has been a full set of genuine cartridges installed in the printer prior to installing the new compatible cartridges then a full compatible cartridge replacement may be required if the error message (Cartridge is not compatible) appears

If this error message still appears after this troubleshooting or you don't have a full set of compatible cartridges available please consult the "Problems you might encounter" section below

• This incompatible cartridge error message appears when the printer detects that there is both genuine and compatible cartridges installed in the printer

• To do a full genuine to compatible replacement please follow the steps below:

• 1. Remove all the cartridges currently installed in the printer and turn the printer off. Leave it off for 15 minutes then turn it back on

• 2. Re-install a full set genuine HP ink cartridges in the printer - These genuine cartridges can be half full or even empty

• 3. Once the genuine cartridges have been detected, remove and the replace them with compatible cartridges.

3a. Note: This must be done in one go

Problem: Error (Cartridge is not compatible)

The compatible cartridge has been installed correctly and the error message (Cartridge is not compatible) has appeared

Resolution

1. Remove the affected cartridge/cartridges from the printer

2. Turn the printer off and wait for 2 minutes

3. Turn your printer back on and wait for a further 2 minutes

4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time

Problem: "Damaged cartridge" error

The compatible cartridge has been installed correctly and the error message "damaged cartridge" has appeared. 

Resolution

1. Turn off and on the printer and reinstall the cartridge. Perform this task up to 5 times if necessary. 

2. Clean the cartridge chip with a lint free cloth and reinstall the cartridges one at a time.

Problem: Cartridge not recognised

The compatible cartridge has been installed correctly but the printer is not registering it as installed

Resolution

1. Remove the affected cartridge/cartridges from the printer

2. Turn the printer off and wait for 2 minutes

3. Turn your printer back on and wait for a further 2 minutes

4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time

Problem: Error (Non original cartridge)

On installation an error message appears saying that the cartridge is non original (this message may vary depending on the printer model)

Resolution

• Just click OK on the message to continue printing.
• If the ink level indicator appears, just ignore it. (You can click don't show this message again)

Problem: Printing blank pages / Fading on print / Incorrect colours being produced

Printouts are coming out very faded or blank, or with the incorrect colours.

Resolution

In the unlikely event that your cartridge is not printing to your satisfaction, there may be a blockage on the print nozzles caused either by dried ink particles or an air lock.

This problem can easily be remedied by carrying out a simple manual cleaning procedure:

• 1. Take a cotton bud and dampen with some warm water. Then gently wipe around the area of the print head at the base of the cartridge.

• 2. Afterwards, dab the print head onto a clean absorbent paper kitchen towel until the ink begins to filter through. The following colours should be visible on the kitchen towel:

For the black cartridge - a full black oval shape

For the colour cartridge - 3 distinct oval or round shapes should be seen coloured cyan, magenta and yellow

• 3. Take a clean, dry paper kitchen towel and gently wipe the copper contact points at the back of the cartridge and the contacts inside the printer cartridge carrier.

Problem: HP ink has been depleted

During use an error message appears stating that the HP ink has been deleted

Resolution

Press OK on the message and continue printing

• By pressing "OK" your ink status monitor will be disabled.
• This means you’ll have to monitor how much ink is left in the cartridge based on print quality.
• If your print quality deteriorates during use, please perform a printer alignment test before considering a replacement cartridge.

This image shows the front of the cartridges.

The back of the cartridges can be seen in this image, ensure the chip is clear of impurities before installation.

This image shows the left side of the cartridges, match the colour to the correct slot on the printer.

The right side of the cartridges can be seen in this image, do not remove the plastic from the ink holes.

This image shows the front of the CZ133A cartridge, the product code can be found on the label.

The back of the CZ133A cartridge can be seen in this image, please ensure the chip is clear of impurities before installation.

This image shows the left side of the CZ133A cartridge.

The right side of the CZ133A cartridge can be seen in this image.

Printers that use HP 711 cartridges

To see a full list of products that work in your printer, click on the model name below:

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