Compatible HP 300XL
(Top View)
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Compatible HP 300XL (Bottom & Printhead View)
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Compatible HP 300XL
(Side View With Clip on)
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Compatible HP 300XL
(Side View With Clip removed)
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Compatible HP 300XL (Chip View)
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Problem: Error (Original HP Ink Depleted)
An error message has appeared saying that the original HP ink have been depleted
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Resolution
When the warning box appears, press OK to continue using the printer without the status monitor. The status monitor is not needed for printing. Replace the cartridge as usual, when the ink starts running out
Problem: Error (Previously used cartridge)
The newly installed cartridge says it has previously been used.
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Resolution
When the warning box appears, press OK to continue using the printer without the status monitor. The status monitor is not needed for printing. Replace the cartridge as usual, when the ink starts running out
Problem: Error (Cartridge missing or not detected) / Error (Cartridge Problem)
The cartridge has been installed correctly but the printer is reporting it as missing
Resolution 1: How to clean the cartridge chip
Before installation, please follow these instructions on how to clean the cartridge chip
1. Remove the packaging from the new cartridge.
2. Using the rubber provided, clean the gold contacts on the back of the cartridge.
3. Install the new cartridge into your printer.
4. Wait until the printer has recognised the cartridge before use.
This process helps to remove any dirt or residue ink on the chip which can cause recognition issues.
Resolution 2
- Remove the cartridge and re-install it into the printer
This process may need to be repeated 2-3 times
Problem: Error (Incompatible Cartridge)
The cartridge has been installed correctly but is reporting an Incompatible cartridge error or a Cartridge problem
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Resolution
We are currently investigating this issue
We recommend the following steps:
- 1. Turn the printer on
- 2. When the error message appears on screen pull the power cable out from the back of the printer and wait for 60 seconds
- 3. Re-plug the power cable back into the printer and wait for the printer to load
- 4. This should remove the error message from the screen
Problem: Low ink alert
The cartridge has just been installed and the printer is reporting that its out of ink
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Resolution
Built within the electrical circuitry of the cartridge is a preset ink counter. Once this ink counter has been completed the printer will purposely damage the cartridge by destroying a cartridge fuse. This system is designed to deter the consumer from refilling or using a remanufactured products. The cartridge will work correctly but without the assistance of a status monitor. Cartridges should be replaced once the print quality deteriorates.
The above screen may appear on both black and colour cartridges following installation
Problem: Light flashing
There is a light flashing on the printer.
Resolution
On most HP printers, a light flashing on the front of the printer indicates that the installed cartridge has not been detected by the printer. Ensure that the you have installed the correct cartridge for the printer. Lift the lid of the printer and wipe the cartridge electrical contacts with a piece of dry tissue (indicated below by the red arrow). This will remove any grease or dirt which may have broken the electrical contact.
Re-install the cartridge. At this stage do not wipe the print head, which is identified as Number 2.
Problem: Printing blank pages / Fading on print / Incorrect colours being produced
Printouts are coming out very faded or blank, or with the incorrect colours.
Resolution
In the unlikely event that your cartridge is not printing to your satisfaction, there may be a blockage on the print nozzles caused either by dried ink particles or an air lock.
This problem can easily be remedied by carrying out a simple manual cleaning procedure:
- 1. Take a cotton bud and dampen with some warm water. Then gently wipe around the area of the print head at the base of the cartridge.
- 2. Afterwards, dab the print head onto a clean absorbent paper kitchen towel until the ink begins to filter through. The following colours should be visible on the kitchen towel:
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- For the black cartridge - a full black oval shape
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- For the colour cartridge - 3 distinct oval or round shapes should be seen coloured cyan, magenta and yellow
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- 3. Take a clean, dry paper kitchen towel and gently wipe the copper contact points at the back of the cartridge and the contacts inside the printer cartridge carrier.
- Deskjet D1600
- Deskjet D1660
- Deskjet D1663
- Deskjet D2500
- Deskjet D2560
- Deskjet D2563
- Deskjet D2660
- Deskjet D5560
- Deskjet F2400
- Deskjet F2420
- Deskjet F2476
- Deskjet F2480
- Deskjet F2488
- Deskjet F2492
- Deskjet F4210
- Deskjet F4213
- Deskjet F4235
- Deskjet F4240
- Deskjet F4272
- Deskjet F4275
- Deskjet F4280
- Deskjet F4283
- Deskjet F4288
- Deskjet F4500
- Deskjet F4580
- Deskjet F4583
- Envy 100 e-All-in-One
- Envy 110 e-All-in-One
- Envy 114 e-All-in-One
- Envy 120 e-All-in-One
- Photosmart C4610
- Photosmart C4635
- Photosmart C4640
- Photosmart C4650
- Photosmart C4670
- Photosmart C4673
- Photosmart C4680
- Photosmart C4683
- Photosmart C4685
- Photosmart C4688
- Photosmart C4740
- Photosmart C4780
- Photosmart C4783
- Photosmart C4785
- Photosmart C4788
- Photosmart C4793
- Photosmart C4795
- Photosmart C4798
- Photosmart C4799
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