Orders received before 5.15pm Monday to Friday (excl. Bank Holidays) are dispatched the same day. You will receive an email from us once your order has left. You can also check if your order has been dispatched yet by clicking here or by logging into your account.
Orders dispatched using the free delivery service, are mostly delivered by Royal Mail First Class post, this reaches over 95% of our customers the next working day, unfortunately on occasion, this can take a little longer. If five working days have passed and you have not received a Royal Mail calling card, please contact us.
Please note, due to weight, value or warehouse location, some order are dispatched via courier at no additional charge.
If you paid for a courier upgrade and your order has not arrived as expected and you have not received a calling card, please contact a member of the team for more assistance.
If you have received a calling card, there should be instructions here on how to retrieve your parcel and where from.