Our printer cartridge compatibility information is highly accurate. However, if there is any error on our website which has caused you to order the wrong printer cartridges, we will happily accept them for a full replacement or refund, even if you have opened the packaging.
If you've ordered the wrong cartridges for another reason (and have opened the packaging), we may still be able to help.
To raise a return please visit the Order Management page on our website, you click the "Return" link when viewing the orders in your account.
Our team are here from Monday to Friday 9am -5.30pm to help with any queries you have. Simply contact us