MG6850

Use the video below to see what the cartridges look like and how to install them. The appearance of compatible cartridges may vary.

Cartridge missing or damaged

Remove the faulty cartridge from the printer.
Make sure all the packaging clips and tape covering the breathing hole have been removed. Take care not to squeeze the sides during this as some ink may spill.
Pull the power cable out the back of the printer and leave the printer off for 15 minutes.

Ink in the cartridge, but not printing

The cartridge may show as empty or produce faded print despite ink remaining.
Printing stops once the cartridge reaches around 30% remaining ink, which is kept as a reserve.
This reserve cannot be accessed and is used to keep the internal sponge moist and protect the printhead.
This is normal behaviour and not a fault.
The cartridge will need to be replaced.

Printing blank pages / fading on print

If the print quality is poor or no ink is appearing on the paper, try performing 2–3 head cleans/nozzle cleans.
Leave 20 minutes between each cleaning cycle.
If the issue persists, switch off the printer and unplug it for 10 minutes.
Re-install the cartridge and try printing again.

To see a full list of products that work in your printer, click on the model name below:

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