MX350

Compatible Canon PG-512 & CL-513

Compatible Canon PG-512 & CL-513 (Front View - Chip View)	Compatible Canon PG-512 & CL-513 (Batch Code Example)

Cartridge missing or damaged / E15 - Cartridge cannot be recognised

Remove the faulty cartridge from the printer.
Make sure all the packaging clips and blue tape covering the copper part of the cartridge have been removed from the cartridge.
Clean the contacts with a dry cloth or tissue.
Pull the power cable out the back of the printer and leave the printer off for 15 minutes.

Low/Empty Ink

Resolution 1

Printer is not allowing printing as it believes the cartridge has been previously used

Resolution

After the following error message appears on your screen, press the printer’s Start button once.
This will clear the error message and allow for printing. However the ink status monitor will be disabled.
Print quality will have to be used to determine how much ink is left.

Previously used / Low ink error

Note: Print quality deteriorates quickly when the cartridge is out of ink.

Printout to show print quality deterioration

Resolution 2

Printer is not allowing printing as it believes the cartridge to be out of ink

Resolution

Insert the cartridges and try to send a document to print.
Wait until the low/empty ink error message appears.
With the error message on screen, hold down the cancel button (or power/start button depending on the message) for 5 seconds (add 5 seconds if it doesn't work).
This should reset the cartridge and allow printing.

Ink in the cartridge, but not printing

The cartridge may show as empty or produce faded print despite ink remaining.
Printing stops once the cartridge reaches around 30% remaining ink, which is kept as a reserve.
This reserve cannot be accessed and is used to keep the internal sponge moist and protect the printhead.
This is normal behaviour and not a fault.
The cartridge will need to be replaced.

Printing blank pages / fading on print / incorrect colours being produced

There may be a blockage on the print nozzles caused by dried ink or an air lock.
Use a cotton bud dampened with warm water and gently wipe the printhead area.
Dab the printhead onto a clean absorbent kitchen towel until ink begins to flow.
For black cartridges: a solid black oval should appear.
For colour cartridges: cyan, magenta, and yellow marks should appear.
Clean the copper contact points on the cartridge and inside the printer with a dry lint-free cloth.

To see a full list of products that work in your printer, click on the model name below:

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Compatible Canon PG-512 & CL-513 (Top View)	Compatible Canon PG-512 & CL-513 (Bottom View - Print Head View)