MX370

Compatible Canon PG-540XL & CL-541XL

The black clip shown above needs to be removed before installation.

Low/Empty Ink

Resolution 1

Printer is not allowing printing as it believes the cartridge to be out of ink

Resolution

Please press and hold the printers Stop button (or power/start button depending on what the error message says) until the error message disappears from the screen (Usually 5-10 seconds). Sometimes this will need to be repeated twice.
Note: This has to be done whilst the error message is on screen.

STOP button

This will disable ink level indicator for the mentioned cartridge and the printer would resume printing.
Note: This message will appear ONCE for each cartridge.
The cartridge will NOT need replacing after this is done.
Print quality will have to be used to determine how much ink is left.
Note: Print quality deteriorates quickly when the cartridge is out of ink.

Empty black cartridge error message

Empty colour cartridge error message

Printout to show print quality deterioration

Resolution 2

Printer is not allowing printing as it believes the cartridge has been previously used

Resolution

After the following error message (see below) appears on your screen press the printers Start button once

Previously used / Low ink error

This will clear the error message and allow for printing. However the ink status monitor will be disabled.
Print quality will have to be used to determine how much ink is left.

Note: Print quality deteriorates quickly when the cartridge is out of ink.

Printout to show print quality deterioration

Ink in the cartridge, but not printing

The cartridge may show as empty or produce faded print despite ink remaining.
Printing stops once the cartridge reaches around 30% remaining ink, which is kept as a reserve.
This reserve cannot be accessed and is used to keep the internal sponge moist and protect the printhead.
This is normal behaviour and not a fault.
The cartridge will need to be replaced.

Printing blank pages / fading on print / incorrect colours being produced

There may be a blockage on the print nozzles caused by dried ink or an air lock.
Use a cotton bud dampened with warm water and gently wipe the printhead area.
Dab the printhead onto a clean absorbent kitchen towel until ink begins to flow.
For black cartridges: a solid black oval should appear.
For colour cartridges: cyan, magenta, and yellow marks should appear.
Clean the copper contact points on the cartridge and inside the printer with a dry lint-free cloth.

The cartridge has leaked in the packaging or in the printer

To see a full list of products that work in your printer, click on the model name below:

Brand names and trademarks are the property of their respective holders and are used for description purposes only.

Compatible Canon PG-540XL & CL-541XL (Top View No Clip)	Compatible Canon PG-540XL & CL-541XL (Bottom View No Clip - Printhead View)

Compatible Canon PG-540XL & CL-541XL (Front View with Clip)	Compatible Canon PG-540XL & CL-541XL (Front View No Clip)

Compatible Canon PG-540XL (Side View With Clip)	Compatible Canon PG-540XL (Side View Without Clip)