M609dn
Compatible HP 37Y
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This image shows the front of the cartridge.
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The back of the cartridge can be seen in this
image,
remove the paper before installation.
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This image shows the left side of the cartridge,
the
handle can be used to help when installing.
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The right side of the cartridge can be seen in
this image,
remove the orange clip before installing.
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Cartridge is not compatible / Cartridge is not recognised
- The compatible cartridge has been installed correctly, but the printer is not registering it as installed or states it is not compatible.
- Remove the affected cartridge or cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn the printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge or cartridges are missing, reinstall them one at a time.
My prints are faded
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute the toner evenly within the cartridge.
- After rocking the cartridge 5–6 times, re-insert the cartridge into the printer and print a test page.
- If the issue persists, check the life of the maintenance items in your machine in case any of them need to be replaced.
Streaks on the page
- Remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute the toner evenly within the cartridge.
- Carefully clean the drum roller to remove any excess toner.
- Re-insert the cartridge into the printer and print a test page.
- If the problem persists, repeat the previous steps.
Faint characters on printouts
- Print 15–20 pages and check to see if the problem persists.
Printers that use HP 37A / 37X / 37Y cartridges
To see a full list of products that work in your printer, click on the model name below:
Printer Consumables (HP 37A / 37X / 37Y)
| CF237A | CF237A-REM | CF237X | CF237X-REM |
| CF237Y | CF237Y-REM | L0H25A | J8J88A |
| J8J96A |
Brand names and trademarks are the property of their respective holders and are used for description purposes only.