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Cartridge is not compatible / Cartridge is not recognised

The compatible cartridge has been installed correctly, but the printer is not registering it as installed or states it is not compatible.
Remove the affected cartridge or cartridges from the printer.
Turn the printer off and wait for 2 minutes.
Turn the printer back on and wait for a further 2 minutes.
Once the printer warns that certain cartridge or cartridges are missing, reinstall them one at a time.

My prints are faded

If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
This movement helps distribute the toner evenly within the cartridge.
After rocking the cartridge 5–6 times, re-insert the cartridge into the printer and print a test page.
If the issue persists, check the life of the maintenance items in your machine in case any of them need to be replaced.

To see a full list of products that work in your printer, click on the model name below:

Q5949A	Q5949A-REM	Q5949X	Q5949X-REM
Q5949XD	Q5949XD-REM

Brand names and trademarks are the property of their respective holders and are used for description purposes only.