M476dw
Compatible HP 312A Toners
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This image shows the front of the cartridge, the pull
tab on the left must be removed before installing.
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The back of the cartridge can be seen in this image,
the orange protector must be unclipped before installation.
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This is the left side of the cartridges, this side shows
the pull tab slightly better.
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This image shows the right side of the cartridges, use
the black hand to install it into the printer.
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Compatible HP 312X Toners
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This image shows the front of the cartridge. Please ensure
that the chip is clean and free of any impurities.
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The back view of the cartridge can be seen in this image,
the orange clip and pull tab must be removed before installation.
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This image shows the left hand side of the cartridge.
Please ensure that the pull seal is fully removed.
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This is the right side of the cartridge showing the handle,
which can be used to install it into the printer.
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Remove Shipping Lock Error
- Resolution 1
- Remove the cartridge from the printer and locate the shipping lock lever arm mechanism (fig. 1).
- Holding the cartridge in the upright position, push the white lever forwards. This should lift the black lever (fig. 2).
- If the mechanism does not operate smoothly or is stuck, this is likely the cause of the error.
- If the mechanism is not operating smoothly, wiggle the white arm slightly and try again.
- If this does not help, tap the cartridge and vacuum or blow air into the mechanism to free any small amounts of toner lodged inside.
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- Resolution 2
- Turn the printer off using the power button.
- Swap the affected cartridge with another colour toner cartridge in the printer. For example, if the cyan cartridge was affected, place it in the magenta slot and move the magenta cartridge into the cyan slot.
- Close the door and allow the printer to initialise.
- After a long initialisation, the printer will report the error "Supplies in wrong positions."
- Power off the printer and swap the two cartridges back to their original positions.
- Close the door and turn the printer back on.
- The machine should initialise and return to Ready mode.
My prints are faded
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute the toner evenly within the cartridge.
- After rocking the cartridge 5–6 times, re-insert the cartridge into the printer and print a test page.
- If the issue persists, check the life of the maintenance items in your machine in case any of them need to be replaced.
Dots/ Streaks
- Print out a Print Quality page.
- If the problem persists, print a cleaning page.
Lines on the page
- It could be that there is toner on the photosensitive drum.
- Try printing 5–10 pages to see if this removes the lines.
Printers that use HP 312A / 312X cartridges
To see a full list of products that work in your printer, click on the model name below:
| Colour LaserJet Pro MFP M476dw | Colour LaserJet Pro MFP M476dn | Colour LaserJet Pro MFP M476nw |
Printer Consumables (HP 312A / 312X)
| CF380A | CF380A-REM | CF380X | CF380X-REM |
| CF380XD | CF380XD-REM | CF380XD-OLD | CF381A |
| CF381A-REM | CF382A | CF382A-REM | CF383A |
| CF383A-REM | HP312A-PACK | HP312A-PACK-REM | HP312A-5PACK |
| HP312A-5PACK-REM | HP312X-HP312A-PACK | HP312X-HP312A-PACK-REM | CF440AM |
| CF440AM-REM | RM1-4852 | RM2-0192-000CN |
Brand names and trademarks are the property of their respective holders and are used for description purposes only.