MFP M577z
Compatible HP 508X Toners
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Compatible HP 508X (Top view with cover off
and drum
protecting paper visible)
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Compatible HP 508X (Side view)
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Compatible HP 508X (Side view)
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Compatible HP 508X (Bottom view with clip
removed)
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10.0X.30 Unauthorised Cartridge
- The administrator has configured this printer to use only genuine HP cartridges.
10.0X.57 Protected Cartridge
- The cartridge can only be used in the printer or fleet of printers that initially protected it using HP Cartridge Protection.
- Resolution:
- Use the printer control panel to disable the Cartridge Policy feature:
- From the Home screen on the printer control panel, touch the Menu icon.
- Open Supplies > Settings.
- Touch the button next to Authorized HP Cartridge Policy to disable the feature.
- Please note: Once Cartridge Policy is disabled, the cartridges already installed will no longer work, but you should be able to install new compatible cartridges with no issues.
- If these steps do not disable Cartridge Protection, please contact your network administrator who should be able to disable this feature from the HP EWS (Embedded Web Server).
My prints are faded
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute the toner evenly within the cartridge.
- After rocking the cartridge 5–6 times, re-insert the cartridge into the printer and print a test page.
- If the issue persists, check the life of the maintenance items in your machine in case any of them need to be replaced.
Faint characters on printouts
- Print 15–20 pages and check to see if the problem persists.
Streaks on the page
- Remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute the toner evenly within the cartridge.
- Carefully clean the drum roller to remove any excess toner.
- Re-insert the cartridge into the printer and print a test page.
- If the problem persists, repeat the previous steps.
Printers that use HP 508A / 508X cartridges
To see a full list of products that work in your printer, click on the model name below:
Printer Consumables
| B5L36A | CF360A | CF360X | CF360X-REM |
| CF361A | CF361X | CF361X-REM | CF362A |
| CF362X | CF362X-REM | CF363A | CF363X |
| CF363X-REM | CF36A-3PACK | CF36A-5PACK | CF36A-PACK |
| CF36X-3PACK | CF36X-3PACK-REM | CF36X-5PACK | CF36X-5PACK-REM |
| CF36X-PACK | CF36X-PACK-REM | B5L37A | B5L24-67901 |
Brand names and trademarks are the property of their respective holders and are used for description purposes only.