Skip to main content

HP LaserJet Pro M15a

  • Updated
CS Lotus.svg

M15a

HP LaserJet Pro M15a: Up to 18 ppm (A4); Up to 600 dpi Product Image Front-Center
Printer cartridge installation
Compatible HP 44A Toners
This image shows the front of the cartridge, the label displays the product code and colour.
HP CF244A Front
The back of the cartridge is seen in this image, the orange protective clip must be removed before installation.
HP CF244A Back
The left side of the cartridge can be seen in this image, there is a plastic pull tab that also needs to be removed before installing.
HP CF244A Left
This image shows the right side of the cartridge, use the handle to insert it into the printer.
HP CF244A Right
Printer cartridge installation
10.0X.30 Unauthorised Cartridge
  • The administrator has configured this printer to use only genuine HP cartridges.
10.0X.57 Protected Cartridge
  • The cartridge can only be used in the printer or fleet of printers that initially protected it using HP Cartridge Protection.
  • Resolution:
  • Use the printer control panel to disable the Cartridge Policy feature:
  • From the Home screen on the printer control panel, touch the Menu icon.
  • Open Supplies > Settings.
  • Touch the button next to Authorized HP Cartridge Policy to disable the feature.
  • Please note: Once Cartridge Policy is disabled, the cartridges already installed will no longer work, but you should be able to install new compatible cartridges with no issues.
  • If these steps do not disable Cartridge Protection, please contact your network administrator who should be able to disable this feature from the HP EWS (Embedded Web Server).
Supply Memory / Unauthorised Supply
  • Please advise the customer to follow the below steps to allow them to use the compatible cartridges.
  • On the computer, go to Menu and click Devices and Printers.
  • On the Devices and Printers window, double click on the printer model.
  • Double click on HP Printer Assistant.
  • Click on Print and select HP Device Toolbox.
  • On the new window, go to System and click Supply Settings from the side menu.
  • In the options list, go to Cartridge Policy and change the drop down menu to Off, then click Apply (Fig 1).
  • Cartridge Policy setting - Fig 1
  • Power the printer off and then back on for the change to be completed.
Printer cartridge installation
Printouts are coming out with vertical black lines or streaks
  • Make a blank copy from the ADF. This prints a page with a grid that indicates how much of the roller is dirty.
  • Remove the cartridge and, using a damp lint-free cloth, clean the roller.
  • Reinsert the cartridge into the printer.
My prints are faded
  • If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
  • This movement helps distribute the toner evenly within the cartridge.
  • After rocking the cartridge 5–6 times, re-insert the cartridge into the printer and print a test page.
  • If the issue persists, check the life of the maintenance items in your machine in case any of them need to be replaced.
Printer cartridge installation
Printer cartridge installation

Printers that use HP 44A cartridges

To see a full list of products that work in your printer, click on the model name below:

LaserJet Pro MFP M28w LaserJet Pro M15w LaserJet Pro MFP M28a
LaserJet Pro M15a LaserJet Pro M15  

Printer Consumables

CF244A CF244A-REM    

 

 

 

 

 

Brand names and trademarks are the property of their respective holders and are used for description purposes only.hp