M507
Compatible HP 89X Toners
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This image shows the front of the cartridge, the chip
must be clear of impurities before installation.
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The back of the cartridge can be seen in this image.
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This image shows the left side of the cartridge.
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The right side of the cartridge can be seen in this image.
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Compatible HP 89A Toners
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This image shows the front of the cartridge, the small
label displays the batch code.
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The back of the cartridge can be seen in this image.
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Used Cartridge Installed
- Please note this is just a warning message.
- When the message appears, press OK to continue.
- You should now be able to print as normal.
- This error should only appear once for each cartridge.
Cartridge is not compatible / Cartridge is not recognised
- The compatible cartridge has been installed correctly, but the printer is not registering it as installed or states it is not compatible.
- Remove the affected cartridge or cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn the printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge or cartridges are missing, reinstall them one at a time.
My prints are faded
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute the toner evenly within the cartridge.
- After rocking the cartridge 5–6 times, re-insert the cartridge into the printer and print a test page.
- If the issue persists, check the life of the maintenance items in your machine in case any of them need to be replaced.
Streaks on the page
- Remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute the toner evenly within the cartridge.
- Carefully clean the drum roller to remove any excess toner.
- Re-insert the cartridge into the printer and print a test page.
- If the problem persists, repeat the previous steps.
Faint characters on printouts
- Print 15–20 pages and check to see if the problem persists.
Printers that use HP 89A / 89X / 89Y cartridges
To see a full list of products that work in your printer, click on the model name below:
| LaserJet M507 | LaserJet Enterprise M507dn | LaserJet M528 MFP |
| LaserJet Enterprise M507x | LaserJet Enterprise MFP M528dn | LaserJet Enterprise Flow MFP M528z |
| LaserJet Enterprise MFP M528f |
Printer Consumables
| CF289A | CF289X | CF289Y | CF289A-REM |
| CF289X-REM | CF289Y-REM | RM2-2586-000CN | F2A72A |
Brand names and trademarks are the property of their respective holders and are used for description purposes only.hp