M304a
Compatible HP 59A Toners
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This image shows the front of the cartridge,
the product
code and colour is displayed on the longer
label
and
the batch code can be found on the smaller
one.
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The back of the cartridge can be seen in
this
image,
the tape must be removed before installing.
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This image shows the left side of the cartridge.
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The right side of the cartridge can be seen in this image.
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Compatible HP 59X Toners
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This image shows the front of the cartridge,
the batch
code can be found on the small label.
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The back of the cartridge can be seen in this image.
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This image shows the left side of the cartridge.
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The right side of the cartridge can be seen
in
this image,
ensure the chip is clear of impurities before
installation.
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Cartridge is not compatible / Cartridge is not recognised
- The compatible cartridge has been installed correctly, but the printer is not registering it as installed or states it is not compatible.
- Remove the affected cartridge or cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn the printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge or cartridges are missing, reinstall them one at a time.
Non HP-Chip detected
- This could be due to a new HP firmware update on the printer.
- Please contact our customer care centre for more information.
My prints are faded
- If the print quality is poor, remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute the toner evenly within the cartridge.
- After rocking the cartridge 5–6 times, re-insert the cartridge into the printer and print a test page.
- If the issue persists, check the life of the maintenance items in your machine in case any of them need to be replaced.
Faint characters on printouts
Print 15–20 pages and check to see if the problem persists.
Streaks on the page
- Remove the toner cartridge from the printer and gently rock the cartridge from side to side.
- This movement helps distribute the toner evenly within the cartridge.
- Carefully clean the drum roller to remove any excess toner.
- Re-insert the cartridge into the printer and print a test page.
- If the problem persists, repeat the previous steps.
Printers that use HP 59A / 59X cartridges
To see a full list of products that work in your printer, click on the model name below:
Printer Consumables
| RM2-2555-000CN | CF259A | CF259X | CF259A-REM |
| CF259X-REM | D9P29A |
Brand names and trademarks are the property of their respective holders and are used for description purposes only.