MFP 4002dw
Cartridge is not compatible / Cartridge is not recognised
- The compatible cartridge has been installed correctly, but the printer is not registering it as installed or states it is not compatible.
- Remove the affected cartridge or cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn the printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge or cartridges are missing, reinstall them one at a time.
My prints are faded
- If the print quality is poor, remove the toner cartridge from the printer and gently rock it side to side.
- This movement helps distribute the toner evenly within the cartridge.
- After rocking the cartridge 5–6 times, reinsert it and print a test page.
- If the issue persists, check the life of maintenance items in case they need replacing
Printers that use HP 149A / 149X cartridges
To see a full list of products that work in your printer, click on the model name below:
| LaserJet Pro MFP 4002dn | LaserJet Pro MFP 4102dw | LaserJet Pro MFP 4102fdw |
| LaserJet Pro MFP 4102fdn |
Printer Consumables
| W1490A | W1490X | W1490A-REM | W1490X-REM |
Brand names and trademarks are the property of their respective holders and are used for description purposes only.