HL-2037

My prints are faded

If the print quality is poor, remove the toner cartridge from the printer and gently rock it side to side.
This movement helps distribute the toner evenly within the cartridge.
After rocking the cartridge 5–6 times, reinsert it and print a test page.
If the issue persists, check the life of maintenance items in case they need replacing.

Coloured lines on the page

The distances between the lines give an indication of which item is likely to be causing the problem.
If coloured lines appear at 30mm intervals, replace the toner that matches the colour of the line.
If lines appear at 94mm intervals, replace the drum unit that matches the colour of the line.

Streaks/Bands down the page

Turn off the machine and unplug the telephone line cord first, then disconnect all cables and unplug the power cord.
Open the top cover by lifting up on the handle. When the scanner is open you cannot open the top cover.
Take out the drum unit and toner cartridge assembly and place it on a clean, flat surface with a sheet of disposable paper underneath in case toner is accidentally spilt.
Clean the primary corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times.
Return the tab to the home position so that the ^ images match up. If not, the pages printed may have a vertical stripe.
Return the cartridge to the printer and repeat for all remaining cartridges.
Close the top cover of the machine.
Plug the machine’s power cord back into the electrical socket first, then reconnect all cables and the telephone line cord.
Turn the machine back on.

To see a full list of products that work in your printer, click on the model name below:

HL-2035

HL-2037

DR-2005

DR-2005-RET

TN-2005

TN-2005-REM

Brand names and trademarks are the property of their respective holders and are used for description purposes only.