This is how the cartridges appear, seated correctly (Photosmart 7520 - other printers may vary)
OEM installation instructions (may not apply exactly to compatibles)
If there has been a full set of genuine cartridges installed in the printer prior to installing the new compatible cartridges then a full compatible cartridge replacement may be required if the error message (Cartridge is not compatible) appears
If this error message still appears after this troubleshooting or you don't have a full set of compatible cartridges available please consult the "Problems you might encounter" section below
- This incompatible cartridge error message appears when the printer detects that there is both genuine and compatible cartridges installed in the printer
- To do a full genuine to compatible replacement please follow the steps below:
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- 1. Remove all the cartridges currently installed in the printer and turn the printer off. Leave it off for 15 minutes then turn it back on
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- 2. Re-install a full set genuine HP ink cartridges in the printer - These genuine cartridges can be half full or even empty
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- 3. Once the genuine cartridges have been detected, remove and the replace them with compatible cartridges.
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- 3a. Note: This must be done in one go
Problem: Error (Non original cartridge)
On installation an error message appears saying that the cartridge is non original (this message may vary depending on the printer model)
Resolution
- Just click OK on the message to continue printing.
- If the ink level indicator appears, just ignore it. (You can click don't show this message again)
Problem: Error (Cartridge is not compatible)
The compatible cartridge has been installed correctly and the error message (Cartridge is not compatible) has appeared
Resolution
- 1. Remove the affected cartridge/cartridges from the printer
- 2. Turn the printer off and wait for 2 minutes
- 3. Turn your printer back on and wait for a further 2 minutes
- 4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time
Problem: Cartridge not recognised
The compatible cartridge has been installed correctly but the printer is not registering it as installed
Resolution
- 1. Remove the affected cartridge/cartridges from the printer
- 2. Turn the printer off and wait for 2 minutes
- 3. Turn your printer back on and wait for a further 2 minutes
- 4. Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time
Problem: Printing blank pages / Fading on print / Incorrect colours being produced
Printouts are coming out very faded or blank, or with the incorrect colours.
Resolution
In the unlikely event that your cartridge is not printing to your satisfaction, there may be a blockage on the print nozzles caused either by dried ink particles or an air lock.
This problem can easily be remedied by carrying out a simple manual cleaning procedure:
- 1. Take a cotton bud and dampen with some warm water. Then gently wipe around the area of the print head at the base of the cartridge.
- 2. Afterwards, dab the print head onto a clean absorbent paper kitchen towel until the ink begins to filter through. The following colours should be visible on the kitchen towel:
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- For the black cartridge - a full black oval shape
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- For the colour cartridge - 3 distinct oval or round shapes should be seen coloured cyan, magenta and yellow
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- 3. Take a clean, dry paper kitchen towel and gently wipe the copper contact points at the back of the cartridge and the contacts inside the printer cartridge carrier.
Problem: HP ink has been depleted
During use an error message appears stating that the HP ink has been deleted
Resolution
Press OK on the message and continue printing
- By pressing "OK" your ink status monitor will be disabled.
- This means you’ll have to monitor how much ink is left in the cartridge based on print quality.
- If your print quality deteriorates during use, please perform a printer alignment test before considering a replacement cartridge.
| This image shows the front of the cartridge, the product code and colour is displayed here. |
The back of the cartridge can be seen in this image, please ensure the chip is clear of impurities before installation.
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The side of the cartridge can be seen in this image, the orange clip must be removed before installation.
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The top of the cartridge can be seen in this image.
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Printers that use HP 364XL cartridge
To see a full list of products that work in your printer, click on the model name below:
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