Compatible HP 364XL (CB322EE-RET, CN684EE-RET, CB323EE-RET, CB324EE-RET, CB325EE-RET)

This is how the cartridges appear, seated correctly (Photosmart 7520 - other printers may vary)

Problem: Non original cartridge

On installation an error message appears saying that the cartridge is non original (this message may vary depending on the printer model). Please note that this is an informative message.

Resolution:

• Just click OK on the message to continue printing.
• If the ink level indicator appears, just ignore it. (You can click don't show this message again)

Problem: Cartridge is not compatible

The compatible cartridge has been installed correctly and the error message (Cartridge is not compatible) has appeared. If you're encountering the error message "Cartridge is not compatible", this may be due to a mixture of genuine and compatible cartridges being installed in the printer. To resolve this, a full replacement with compatible cartridges may be required.

Resolution

1. Remove all the cartridges from the printer
2. Turn the printer off and wait for 2 minutes to reset
3. Turn on the printer back on and open the front cover
4. Install all the compatible cartridges, this must be done in one go to prevent compatibility errors
5. Once installed, you can use the printer as normal

Problem: Cartridge not recognised

The compatible cartridge has been installed correctly but the printer is not registering it as installed

Resolution

1. Remove all the cartridge(s) from the printer
2. Turn the printer off and wait for 2 minutes to reset
3. Turn on the printer back on and open the front cover
4. Reinstall the cartridge, making sure to push it firmly until it clicks into place

5. Once installed correctly, the printer should detect it, and you can use the printer as normal.

Problem: Printing blank pages / Fading on print / Incorrect colours being produced

Printouts are coming out very faded or blank, or with the incorrect colours. In the unlikely event that your cartridge is not printing to your satisfaction, there may be a blockage on the print nozzles caused either by dried ink particles or an air lock. This problem can easily be remedied by carrying out a simple manual cleaning procedure

Resolution

1. Clean the print head area taking a cotton bud and dampen it slightly with warm water and gently wiping around the print head area at the base of the cartridge.

2. Check for Ink Flow dabbing cartridge’s print head onto a clean piece of absorbent kitchen towel. Continue gently dabbing until ink begins to appear on the paper. You should see the following ink marks:

   • Black Cartridge: A full black oval shape.

   • Colour Cartridge: Three distinct oval or round shapes in cyan, magenta, and yellow.

3. Clean the Contact Points using a dry kitchen towel to gently wipe the copper contact points on the back of the cartridge.  Also, clean the contact points inside the printer’s cartridge carrier to ensure a proper electrical connection.

Note: once all steps are completed, reinstall the cartridge and try printing again. This process often resolves poor print quality or ink recognition issues.

Problem: HP ink has been depleted

During use an error message appears stating that the HP ink has been deleted

Resolution

Press OK on the message and continue printing

• By pressing "OK" your ink status monitor will be disabled.
• This means you’ll have to monitor how much ink is left in the cartridge based on print quality.
• If your print quality deteriorates during use, please perform a printer alignment test before considering a replacement cartridge.

This image shows the front of the cartridge, the product code and colour is displayed here.	The back of the cartridge can be seen in this image, please ensure the chip is clear of impurities before installation.

The side of the cartridge can be seen in this image, the orange clip must be removed before installation.	The top of the cartridge can be seen in this image.

Printers that use HP 364XL cartridge

To see a full list of products that work in your printer, click on the model name below:

All trademarks, photos and logos included on this information sheet are the property of their respective owners.