Problem: Printing blank pages / Fading on print / Incorrect colours being produced
Printouts are coming out very faded or blank, or with the incorrect colours.
Resolution
In the unlikely event that your cartridge is not printing to your satisfaction, there may be a blockage on the print nozzles caused either by dried ink particles or an air lock.
This problem can easily be remedied by carrying out a simple manual cleaning procedure:
- Take a cotton bud and dampen with some warm water, then gently wipe around the area of the print head at the base of the cartridge.
- Dab the print head onto a clean absorbent paper kitchen towel until the ink begins to filter through. The following colours should be visible on the kitchen towel:
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- For the black cartridge - a full black oval shape
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- For the colour cartridge - 3 distinct oval or round shapes should be seen coloured cyan, magenta and yellow
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- Take a clean, dry paper towel and gently wipe the copper contact points at the back of the cartridge and the contacts inside the printer cartridge carrier.
Problem: "Cartridges Altered or Cloned"
The printer is displaying a message that says the cartridges have been altered or cloned.
Resolution
This is a warning message. The printer has recognised that the cartridge is not original HP and is letting you know. This can be resolved by pressing 'OK' then you can continue to use the cartridges as normal. If the message does not go away, it might be that HP Plus has been installed on the printer, meaning compatible cartridges will not work.
Problem: "HP Cartridges Installed"
The printer is displaying a message that says the cartridges are original HP that were previously installed.
Resolution
This is just a warning message. Click 'OK' and continue to use the cartridges as normal.
Problem: "Cartridge Problem"
The printer is displaying a message that says there is a problem with the cartridge.
Resolution
Remove the cartridges and reset the printer. Reinstall the cartridges and continue to use them as normal.
Problem: Error (Cartridge is not compatible)
The compatible cartridge has been installed correctly and the error message (Cartridge is not compatible) has appeared
Resolution
- Remove the affected cartridge/cartridges from the printer.
- Turn the printer off and wait for 2 minutes.
- Turn your printer back on and wait for a further 2 minutes.
- Once the printer warns that certain cartridge/cartridges are missing, re-install them one at a time
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This image shows the front of the cartridge, match the colour to the slot in the printer.
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The back of the cartridge can be seen in this image, the chip must be clear of impurities before installation.
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This image shows the left side of the cartridge, the tape around the cartridge must be removed along with the yellow tab before installation.
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The right side of the cartridge can be seen in this image, remove the orange clip before installation.
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This image shows the front of the 3YL85AE cartridge, match the colour to the slot in the printer.
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The back of the 3YL85AE cartridge can be seen in this image, the chip must be clear of impurities before installation.
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This image shows the left side of the 3YL85AE cartridge, the tape around the cartridge must be removed along with the yellow tab before installation.
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The right side of the 3YL85AE cartridge can be seen in this image, remove the orange clip before installation.
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Printers that use HP 912XL / 917XL cartridges
To see a full list of products that work in your printer, click on the model name below:
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